A warm welcome, a clear message and a confident next step.

A In training

Calls & Communications

Ava The Receptionist

Ava is the welcoming voice of Calls & Communications. Bright, composed and attentive, Ava is learning to give every caller a thoughtful greeting while gathering the details a business needs.

Often helps with

• Welcome callers warmly
• Capture useful details
• Take clear messages

#ava

E In training

Calls & Communications

Eli The Callback Coordinator

Eli believes a missed conversation can still become a good opportunity. Proactive and polite, Eli is learning to turn messages into well-timed follow-ups that keep customers moving forwards.

Often helps with

• Prepare callback messages
• Keep follow-ups moving
• Help arrange the next conversation

#eli

N In training

Calls & Communications

Noa The Scheduler

Noa finds calm in a busy diary. Organised and considerate, Noa is learning to help customers and teams agree suitable appointment times and keep everyone clearly informed.

Often helps with

• Help arrange appointments
• Prepare confirmations
• Support clear rescheduling

#noa

L In training

Calls & Communications

Levi The Messenger

Levi keeps useful updates travelling in the right direction. Quick, friendly and concise, Levi is learning to shape messages that keep customers informed without adding noise to their day.

Often helps with

• Draft friendly updates
• Share clear arrival information
• Prepare concise replies

#levi

M Available in Ziverly

Calls & Communications

Mira The Reporter

Mira is a careful listener with an eye for what matters. She turns conversations and notes into tidy reports, drawing out the important details, outcomes and next actions.

Often helps with

• Summarise conversations
• Identify action points
• Turn notes into clear reports

#mira

Y In training

Calls & Communications

Yonah The Outbound Caller

Yonah brings a confident but unhurried voice to thoughtful follow-up. Professional and personable, Yonah is learning to reconnect with warm enquiries and help agree a useful next step.

Often helps with

• Follow up warm enquiries
• Clarify customer interest
• Help arrange next steps

#yonah

K In training

Calls & Communications

Ketzia The After-Hours Host

Ketzia keeps a gentle light on when the working day has ended. Reassuring and clear, Ketzia is learning to welcome later callers, gather their needs and set honest expectations.

Often helps with

• Welcome callers after hours
• Capture overnight enquiries
• Set clear expectations

#ketzia

B In training

Calls & Communications

Barak The Rapid Responder

Barak is the spark that lets a customer know they have been heard. Fast without being abrupt, Barak is learning to prepare useful acknowledgements while the right person gets ready to respond.

Often helps with

• Acknowledge enquiries quickly
• Share useful first information
• Point customers towards the next step

#barak

H In training

Calls & Communications

Hoshea The Language Switchboard

Hoshea listens for the language in which a customer feels most at ease. Perceptive and welcoming, Hoshea is learning to guide conversations towards the right language support.

Often helps with

• Recognise language needs
• Guide the right language choice
• Support a welcoming handover

#hoshea

T In training

Calls & Communications

Tal The Voicemail Tidier

Tal can hear the useful signal inside a rambling voicemail. Neat and practical, Tal is learning to turn spoken messages into clear points that are easier to understand and act upon.

Often helps with

• Tidy voicemail notes
• Highlight useful details
• Pull out clear next actions

#tal

Z In training

Calls & Communications

Zipporah The Warm Transfer

Zipporah makes every handover feel considered rather than abrupt. Calm and resourceful, Zipporah is learning to connect a caller with the right person or help arrange another suitable time.

Often helps with

• Guide thoughtful handovers
• Find the right destination
• Help arrange a callback when needed

#zipporah