For busy Drainage surveyors
A drainage survey enquiry may follow recurring blockages, a home purchase, building work or an unexplained problem below ground. Ziverly can gather the property, symptoms, access and available plans or reports while leaving diagnosis, safe access and the survey scope with you.
A familiar moment
A homeowner calls while you are carrying out another CCTV inspection. They describe recurring slow drainage and want evidence before deciding on repair work. Ziverly records the property, affected facilities, what they can observe safely, when it began, previous work, access points if known and whether plans or reports exist. It does not diagnose a defect or encourage anyone to enter a chamber.
The useful handover
The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.
Where the pressure tends to gather
Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.
Slow flow, smells and repeated blockages can have different causes that need evidence rather than confident telephone guesses.
A purchase, extension, insurance question and recurring fault may require different outputs and reporting.
Chambers, shared drains, property boundaries and confined spaces cannot be assessed from an initial call alone.
What a better handover can change
Capture whether the customer wants diagnosis, mapping, pre-purchase evidence or information for planned work.
Note earlier cleaning, repair, plans or reports that the customer can make available for proper review.
Ask what can be seen or experienced from a normal safe position and leave inspection access to competent operatives.
Navi, The Guide
For residential drainage surveys, start with the interruption you most want to remove, then choose how calls reach Ziverly and how you want to keep the follow-up moving.
Before, during and after the call
Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.
Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.
Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.
See the property, survey purpose, affected facilities, safe observations, previous work, known access and available plans or reports before choosing the next step.
Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.
Add the survey appointment, agreed price, report stage or further property detail you need, so Ziverly has useful context if the customer rings again.
Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.
With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.
Hear which drainage surveys are awaiting access details, an appointment, report or customer decision and update their status or priority by phone.
When recent or expected rainfall may be useful planning context, you can also ask what the weather is doing locally and hear a short forecast. Your survey evidence still guides every diagnosis and site decision.
Use your own numbers
If an average drainage survey is worth around £220 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.
The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.
Useful boundaries for call handling
No general licence; operatives need appropriate confined-space and water-industry competence where applicable. This row covers diagnosis rather than repair.
You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.
A few practical questions
Use these answers to decide where Ziverly could help and where the conversation should always return to you.
No. Ziverly records the symptoms and purpose of the enquiry; your survey evidence and competent interpretation establish the condition.
No. Ziverly should not ask anyone to enter a chamber or take unsafe access steps. Your competent team decides how the system can be inspected.
No. It can explain the scope and outputs you approve, but findings and any repair recommendation depend on the evidence obtained.
Try the smallest useful version
Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.
No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.