For busy Domestic removals teams
Moving day has a fixed place in the diary, but the work behind it can change quickly. Ziverly can welcome an enquiry, gather the addresses, dates, access and broad volume, and give you an organised starting point without inventing availability or a price while your team is loading, driving or carrying.
A familiar moment
A customer rings while you are unloading another home. They know their moving date and destination, but the collection property has stairs, parking restrictions and several items that may need dismantling. Ziverly records both locations, preferred dates, property access, broad contents, packing needs and anything unusual, ready for you to decide whether a survey or a more detailed inventory comes next.
The useful handover
The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.
Where the pressure tends to gather
Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.
Customers may be coordinating keys, completion, landlords, storage and family help around one narrow window.
A room count alone may miss sheds, lofts, fragile pieces, appliances or furniture that needs dismantling.
Stairs, lifts, parking, long carries and restricted entry can alter the team, vehicle and time required.
What a better handover can change
Keep collection, destination, access and contact details together rather than piecing them together from messages.
Record whether the customer wants packing, materials, dismantling, storage or help with particular items.
Explain your inventory or survey process and leave availability, vehicle planning, insurance options and price with your team.
Navi, The Guide
For domestic removals, start with the interruption you most want to remove, then choose how calls reach Ziverly and how you want to keep the follow-up moving.
Before, during and after the call
Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.
Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.
Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.
See the requested move date, collection and delivery areas, property access, broad contents, packing needs and unusual items before deciding what to ask next.
Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.
Add the survey arrangement, quotation update, revised inventory question or time you hope to call, so Ziverly can acknowledge the latest position if the customer rings again.
Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.
With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.
Hear which removal enquiries are awaiting an inventory, survey, quotation or booking decision and update their status or priority while you are away from the office.
Use your own numbers
If an average move is worth around £1,200 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.
The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.
Useful boundaries for call handling
Operator licensing may apply to heavier vehicles; contracts, inventories, insurance, parking, lifting, consumer cancellation and waste-carrier boundaries must be managed.
You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.
A few practical questions
Use these answers to decide where Ziverly could help and where the conversation should always return to you.
No. Ziverly can collect the broad move details, but only your team decides when the inventory, access and dates are clear enough to quote.
No. It records the requested date and your approved expectations, then leaves availability and booking confirmation with you.
You can add a note about the updated inventory or another question to ask, giving Ziverly useful context if the same customer rings again before you respond.
Try the smallest useful version
Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.
No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.