For busy HMO management services
HMO management brings landlord questions, tenant concerns, maintenance calls and licensing conversations into the same working day. Ziverly can establish who is calling, which property they mean and the nature of the enquiry while your team stays focused on the issue already in progress.
A familiar moment
You are coordinating a repair when a landlord rings about management for a shared house. Ziverly can capture the property area, number of occupiers or rooms if offered, current management position, licence status as described by the caller, immediate concerns and preferred contact time. It does not interpret licensing rules, give tenancy advice or act as appointed manager.
The useful handover
The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.
Where the pressure tends to gather
Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.
A landlord, tenant, guarantor, contractor and council contact may each need a separate route and privacy boundary.
The caller's understanding may be incomplete, so a reception conversation should record rather than interpret the position.
Coordinating access and contractors makes it easy for a promising management enquiry or non-urgent tenant call to be missed.
What a better handover can change
See who is getting in touch, the address or area and whether the matter concerns management, tenancy or maintenance.
Use caller-specific notes and stricter Owner Voice Access permissions without exposing one party's information to another.
Review summaries, status and priority in the app and include unresolved calls in configured daily or weekly email reminders.
Navi, The Guide
For HMO management, start with the interruption you most want to remove, then choose how calls reach Ziverly and how you want to keep the follow-up moving.
Before, during and after the call
Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.
Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.
Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.
Review the caller's role, property, management position, stated licence context, maintenance concerns and preferred time to respond.
Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.
Add a permission-aware proposal, contractor, access or next-contact note for that known person so Ziverly can provide suitable context.
Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.
With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.
After verifying your PIN and permissions, hear which management, landlord or tenant calls remain open and update their status or priority.
Use your own numbers
If an average month of management is worth around £4,200 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.
The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.
Useful boundaries for call handling
Mandatory, additional or selective licensing and management regulations can apply; rules and licence thresholds vary by council and UK nation.
You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.
A few practical questions
Use these answers to decide where Ziverly could help and where the conversation should always return to you.
No. It can record what the caller understands about the property, while licensing interpretation belongs with the relevant authority and competent advisers.
No. Ziverly can capture the enquiry and follow your approved wording without interpreting rights, notices or obligations.
No. It can gather a prospective landlord's details, but only your authorised team can agree scope, terms and appointment.
Try the smallest useful version
Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.
No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.