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For Property-maintenance companies

AI call handling for
Property-maintenance companies.

Property-maintenance calls rarely arrive in a neat order. A tenant may report a leak, a landlord may request a planned repair and a managing agent may need an update on work already raised. Ziverly can identify the property, caller and issue while your team moves between different trades and addresses.

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A familiar moment

One property, three people and an unclear instruction

Your operative is finishing a repair when a tenant calls about a loose external handrail. The landlord has apparently discussed it with an agent, but nobody on the call can confirm whether work has been authorised. Ziverly can capture the property, caller’s relationship, observed problem, immediate concern, access, other parties and reference if known without accepting an instruction, confirming attendance or disclosing information beyond the caller’s permissions.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

The caller may not be the client

Tenants, landlords, agents and contractors can each hold only part of the information and different authority.

Reactive and planned work compete

An urgent report can interrupt inspections and scheduled maintenance unless the details are easy to prioritise.

Updates can become fragmented

Access, approvals, parts and contractor notes often sit across several conversations about the same property.

What a better handover can change

Less interruption.
More useful context.

Property and caller linked clearly

See the address, caller’s relationship, issue, reference, access and parties involved before deciding what may be discussed or actioned.

Authority stays visible

Ziverly can note that approval is required without treating a tenant or third-party report as an instruction to proceed.

Open work has one current position

Add an approved contractor, part, access or timing update so a returning authorised caller receives useful context.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review the property, caller’s relationship, reported issue, immediate concern, reference, access and other parties before deciding the authorised next step.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved authority, contractor, parts, access or timing update for the permitted audience, so Ziverly can keep the next conversation current.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    With PIN protection and the right permissions, hear which maintenance calls remain open and update a status or priority after an operative reports back.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Building Regulations and, for some projects, planning permission apply; requirements and self-certification arrangements differ across the UK nations.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly accept a maintenance instruction?

No. It gathers the report and relevant reference, while your business checks authority, scope and responsibility.

Can it tell a tenant what the landlord has approved?

Only information you have approved for that caller and permission context can be used. Ziverly does not assume disclosure rights.

Can it confirm a contractor or visit time?

Only a specific update you add can be repeated. Otherwise requested access and timing remain unconfirmed.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

Create your free account Talk it through →
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