For Keyholding and alarm-response services
A keyholding enquiry is really about trust, authority and what should happen when a property needs attention. Ziverly can establish whether the caller is an owner, authorised manager or prospective customer and gather the property and service request, without dispatching anyone, revealing protected details or treating an unverified caller as authorised.
Free to create an account · Pay as you go · No fixed-term commitment
A familiar moment
You are completing an agreed property visit when a managing agent rings about keyholding for several empty homes. Ziverly can capture the organisation, caller's stated role, property areas, broad service required, current alarm or monitoring arrangement and a suitable contact time. It does not accept keys, alarm codes or access credentials, verify authority or initiate a response.
Where Ziverly can help
An owner, tenant, agent, contractor and alarm company may each have different permissions that cannot be inferred from a phone number.
A new-business enquiry and an existing client's genuine activation should never be confused or handled through improvised instructions.
Keys, codes, contacts and property status require stricter controls than an ordinary service enquiry.
What a better handover can change
Identify the type of caller and broad reason for contact before applying the route and permissions you have approved.
Ziverly can note that secure setup is required without asking for keys, entry codes or alarm credentials.
Use statuses, priorities and configured reminders so proposals and authorised follow-ups do not disappear between property visits.
Before, during and after the call
Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.
Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.
Review the caller's stated role, organisation, property area, type of enquiry and current monitoring context without exposing access credentials.
Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.
Add only an approved proposal, setup or authorised-contact update so Ziverly can use the correct context for the known caller.
Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.
With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.
After PIN and permission checks, hear which keyholding enquiries remain open and update only the status or priority appropriate to your role.
Use your own numbers
What might those enquiries represent for your business? Start with figures from your own recent calls.
The result is an illustration, not a forecast or a promise that Ziverly will recover the work.
You keep the judgement
No universal installer licence for domestic electronic security, but recognised third-party certification and compliance with data-protection law for CCTV are important.
You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.
No. Ziverly can route and record calls according to the wording you approve, but it does not initiate a response or promise attendance.
No. Codes, keys and other access credentials belong only in your secure, authorised setup process.
No. Identity, authority and access decisions remain within your own verified procedures.
Start with the calls you choose
Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.
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