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For Plumbers

AI call handling for
Plumbers.

A plumbing call may be a dripping tap, a planned bathroom change or water already spreading across a floor. You need enough information to understand the situation without giving a remote diagnosis or promising a visit you have not confirmed. Ziverly can capture the caller’s observations while your hands and attention remain on today’s pipework.

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A familiar moment

The leak appears while you are restoring another supply

You are reconnecting pipework when a homeowner rings about water beneath the kitchen sink. Ziverly can capture where water is visible, when it began, whether it is still flowing, any safe action the caller has already taken, nearby electricity, property access and contact details. It follows your approved urgent wording and does not tell the caller to dismantle fittings, identify a valve they do not know or assume the source from the visible water.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

Water does not reveal its source

A stain or puddle may be some distance from the failing fitting, so confident phone diagnosis can mislead the customer.

Urgent and planned work share one number

Leaks, blocked fixtures, replacements and full installations need different priorities and next questions.

Interrupting the current job has consequences

Testing, isolating and making good safely should not be rushed because another enquiry has arrived.

What a better handover can change

Less interruption.
More useful context.

The call type is obvious

Separate active-water concerns, routine repairs and planned installations before deciding how and when to respond.

Safe observations are ready

Review location, flow, timing, nearby services and action already taken without Ziverly asking the caller to investigate.

Open jobs are harder to forget

Use priorities, statuses and daily or weekly summaries to keep callbacks visible through a full working day.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    See whether the call concerns active water, a routine repair or planned work, together with location, timing, safe observations, property and access.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved arrival estimate, price, part update or further question so Ziverly can provide current context when that household calls again.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    Hear which plumbing enquiries are urgent, awaiting a callback, parts or a customer decision and update their status securely from your phone.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Water Supply (Water Fittings) Regulations/byelaws and Building Regulations may apply; notification to the water undertaker is required for some work.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly diagnose a leak?

No. It records where water is visible and what the caller has observed, while diagnosis remains with your inspection.

Will it tell someone which valve to turn?

Ziverly only uses the safety wording you have approved and does not identify or operate unfamiliar plumbing or heating controls for the caller.

Can it promise that you will attend?

Only a specific update you add for that caller can confirm your intention. Otherwise Ziverly gathers the request and leaves capacity with you.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

Create your free account Talk it through →
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