For busy Drain-unblocking teams

Call handling for Drain-unblocking teams, without losing focus on the job.

A blocked drain can turn from an inconvenience into an overflowing fixture very quickly, and the caller may struggle to explain where the problem begins. You could be jetting, inspecting or driving when they ring. Ziverly can gather what is affected and what the customer has safely observed while leaving diagnosis, sewer responsibility and attendance with you.

See what could help Try your own numbers

A familiar moment

The water rises while you are clearing another line

You are working outside another property when a homeowner calls because a downstairs toilet and outside gully are backing up. Ziverly can capture the fixtures affected, whether water or sewage is escaping, when it began, whether neighbours appear affected, the property and access, and the caller’s safe contact position. It follows your approved urgent wording and does not tell anyone to open covers, enter contaminated areas, use chemicals or investigate near electricity.

The useful handover

Enough context to respond properly.

The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.

  • Who is calling and how to reach them.
  • What they need help with and where.
  • What should happen next, without inventing a response time.

Where the pressure tends to gather

Make space for the work without leaving the caller in the dark.

Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.

The affected point may not be the cause

A sink, toilet, gully and shared run can present similar symptoms while requiring different checks and responsibilities.

Overflow creates health and property concerns

Callers may need clear approved safety wording without Ziverly pretending to assess contamination or damage.

Access and ownership can change the job

Drain covers, flats, shared systems, roads and public sewers can affect who needs to act and how work proceeds.

What a better handover can change

Less interruption now, a clearer thread afterwards.

The blockage pattern is clearer

See which fixtures are affected, what is escaping, when it began and whether nearby properties show similar signs.

Unsafe investigation is avoided

Keep callers away from opening covers, mixing chemicals or entering contaminated or electrically hazardous areas.

Your arrival update can travel

Add an approved estimate, access question or responsibility update so Ziverly can provide current context if the caller rings again.

Navi, The Guide
Available in Ziverly

Navi, The Guide

For drain unblocking, start with the interruption you most want to remove, then choose how calls reach Ziverly and how you want to keep the follow-up moving.

Before, during and after the call

From first ring to finished follow-up.

Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review the fixtures and outside points affected, overflow described, start time, neighbouring signs, property, access and caller’s safe contact position.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved arrival estimate, price, access request or responsibility update so Ziverly can reflect the latest position for that blockage.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    Hear which drainage calls are marked urgent, awaiting attendance, access or another response and update their status through PIN-protected Owner Voice Access.

Use your own numbers

What might unanswered calls represent for your business?

If an average call-out is worth around £450 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.

The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.

Enquiries represented by your figures 0 Monthly work value represented £0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

Useful boundaries for call handling

Let Ziverly gather details without overstepping your expertise.

Building Regulations, sewer-owner consent, confined-space safety and waste controls can apply; work affecting a public sewer needs approval.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

What would you want to know before starting?

Use these answers to decide where Ziverly could help and where the conversation should always return to you.

Can Ziverly diagnose where the blockage is?

No. It gathers symptoms and affected points, while location and cause follow your inspection and equipment.

Will it tell the caller to use chemicals or open a drain?

No. Ziverly follows your safety wording and does not coach anyone through potentially hazardous investigation or treatment.

Can it decide whether the water company is responsible?

No. It can note shared or wider signs, but ownership and responsibility need the checks and information appropriate to that drainage system.

Try the smallest useful version

Begin with the calls that interrupt your working day most often.

Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.

No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.

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