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For Drain-unblocking teams

AI call handling for
Drain-unblocking teams.

A blocked drain can turn from an inconvenience into an overflowing fixture very quickly, and the caller may struggle to explain where the problem begins. You could be jetting, inspecting or driving when they ring. Ziverly can gather what is affected and what the customer has safely observed while leaving diagnosis, sewer responsibility and attendance with you.

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A familiar moment

The water rises while you are clearing another line

You are working outside another property when a homeowner calls because a downstairs toilet and outside gully are backing up. Ziverly can capture the fixtures affected, whether water or sewage is escaping, when it began, whether neighbours appear affected, the property and access, and the caller’s safe contact position. It follows your approved urgent wording and does not tell anyone to open covers, enter contaminated areas, use chemicals or investigate near electricity.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

The affected point may not be the cause

A sink, toilet, gully and shared run can present similar symptoms while requiring different checks and responsibilities.

Overflow creates health and property concerns

Callers may need clear approved safety wording without Ziverly pretending to assess contamination or damage.

Access and ownership can change the job

Drain covers, flats, shared systems, roads and public sewers can affect who needs to act and how work proceeds.

What a better handover can change

Less interruption.
More useful context.

The blockage pattern is clearer

See which fixtures are affected, what is escaping, when it began and whether nearby properties show similar signs.

Unsafe investigation is avoided

Keep callers away from opening covers, mixing chemicals or entering contaminated or electrically hazardous areas.

Your arrival update can travel

Add an approved estimate, access question or responsibility update so Ziverly can provide current context if the caller rings again.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review the fixtures and outside points affected, overflow described, start time, neighbouring signs, property, access and caller’s safe contact position.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved arrival estimate, price, access request or responsibility update so Ziverly can reflect the latest position for that blockage.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    Hear which drainage calls are marked urgent, awaiting attendance, access or another response and update their status through PIN-protected Owner Voice Access.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Building Regulations, sewer-owner consent, confined-space safety and waste controls can apply; work affecting a public sewer needs approval.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly diagnose where the blockage is?

No. It gathers symptoms and affected points, while location and cause follow your inspection and equipment.

Will it tell the caller to use chemicals or open a drain?

No. Ziverly follows your safety wording and does not coach anyone through potentially hazardous investigation or treatment.

Can it decide whether the water company is responsible?

No. It can note shared or wider signs, but ownership and responsibility need the checks and information appropriate to that drainage system.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

Create your free account Talk it through →
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