For Domestic water-pump specialists
A domestic water-pump call may concern low pressure, an unfamiliar noise, no water where it is expected or a planned system change. Ziverly can capture how the pump is used and what the household has observed while you continue safely testing or installing another system, without diagnosing electrical, control or water-quality faults.
Free to create an account · Pay as you go · No fixed-term commitment
A familiar moment
You are checking a commissioned system when a homeowner rings because water pressure has dropped suddenly. Ziverly can gather the pump type or use if known, property and water source, reported symptoms, displayed indicators, when the change began and whether there is visible leakage or immediate electrical danger. It does not diagnose the pump or promise restoration of supply.
Where Ziverly can help
Boosting, wells, boreholes, drainage and other domestic uses lead to different questions and competent-work boundaries.
Callers should not be encouraged to open equipment or attempt tests when isolation and safe access cannot be verified.
A household may need a quick response, but attendance and restoration cannot be assumed before you review the situation.
What a better handover can change
See what the pump serves, the water source, indicators and caller's observations before deciding what comes next.
Separate visible electrical danger, flooding or another urgent situation from a routine performance enquiry.
Add an approved visit window, model request, part update or price for that caller so Ziverly has the latest position.
Before, during and after the call
Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.
Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.
Review the pump's use, water source, property, symptoms, indicators, timing and any leak or electrical-danger wording reported.
Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.
Add an approved visit window, model detail, part update or further question so Ziverly can use the right context if the caller returns.
Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.
With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.
Use PIN-protected Owner Voice Access to hear which pump enquiries await diagnosis, a visit decision or response and update their status or priority.
Use your own numbers
What might those enquiries represent for your business? Start with figures from your own recent calls.
The result is an illustration, not a forecast or a promise that Ziverly will recover the work.
You keep the judgement
Water Supply (Water Fittings) Regulations/byelaws and Building Regulations may apply; notification to the water undertaker is required for some work.
You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.
No. It can record the system and symptoms, but electrical, hydraulic and control diagnosis remain with competent people.
No. Ziverly does not give equipment-opening, electrical or water-system repair instructions.
No. It can capture the household's situation, while you decide whether attendance is possible and what work may be required.
Start with the calls you choose
Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.
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