For busy Pet taxi operators
When you transport animals, the phone often rings while you are driving, handling a carrier or helping a pet move safely. Ziverly can gather the animal, journey and timing details, then leave welfare, suitability, price and availability decisions with you.
A familiar moment
An owner needs transport to a veterinary appointment and rings while you are on another journey. Ziverly records the animal type and approximate size, collection and destination, date and time, whether the owner will travel, mobility or carrier needs and the safest way to return the call. It does not present the service as emergency veterinary transport or confirm a booking you have not accepted.
The useful handover
The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.
Where the pressure tends to gather
Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.
A detailed journey enquiry needs attention that should wait until you are parked and able to review it.
Species, size, temperament, mobility, carriers and whether a person accompanies them can all affect suitability.
The caller's fixed destination booking cannot be treated as a confirmed pet-taxi journey.
What a better handover can change
See collection, destination, dates, timing and contact details before checking your route and capacity.
Ask the animal questions you choose without offering veterinary advice or asking the owner to take unsafe action.
Acknowledge the request warmly while leaving suitability, price and confirmation to you.
Adiel, The Spirit of Service
Someone calling about pet transport is a person asking for help, not a conversion statistic. A calm welcome can make the next step easier for both of you.
Before, during and after the call
Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.
Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.
Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.
See the animal, approximate size, collection, destination, appointment timing, accompanying person and practical mobility or carrier needs once you are safely parked.
Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.
Add the price you have agreed, collection window, carrier arrangement or another welfare question, so Ziverly has the latest context if the owner rings again.
Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.
With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.
Hear which pet journeys are awaiting a suitability check, price or confirmation and update their status or priority without trying to manage the app while driving.
Use your own numbers
If an average journey is worth around £55 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.
The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.
Useful boundaries for call handling
Animal transport welfare, vehicle safety, cleaning, insurance and commercial driving requirements apply; longer journeys may trigger transporter authorisation.
You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.
A few practical questions
Use these answers to decide where Ziverly could help and where the conversation should always return to you.
No. Ziverly can record the requested journey and your normal process, but you confirm suitability, price and availability.
Ziverly must not present a pet taxi as veterinary emergency transport. It should give the urgent veterinary route you approve and avoid delaying appropriate professional help.
Yes. Ziverly can gather practical information you have approved so you can decide whether the journey can be made safely and appropriately.
Try the smallest useful version
Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.
No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.