For busy In-home pet-sitting services
An in-home pet-sitting enquiry is built on trust: the animal's routine, the household, access and whether your service is the right fit. Ziverly can gather a careful introduction while you are caring for another animal, leaving every welfare, medication, availability and keyholding decision with you.
A familiar moment
You are feeding a cat in its own home when another owner rings about visits during a week away. Ziverly can capture the animals, dates, general routine, location, feeding and medication topics that need discussion, behaviour or household considerations and the owner's contact preference. It does not confirm the booking, accept access secrets or give veterinary advice.
The useful handover
The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.
Where the pressure tends to gather
Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.
Feeding, medication, litter, exercise, other pets and time alone all need your own questions before care is agreed.
Keys, alarms and entry instructions should never be gathered casually before trust, identity and the arrangement are established.
A door, feeding routine or nervous pet needs your full attention when a new owner calls.
What a better handover can change
See which animals are involved, the dates, location and broad routine before deciding what your proper assessment should cover.
Ziverly can explain that suitability and medication arrangements follow your own conversation rather than accepting them automatically.
Add a meeting discussion, availability update or further question so a returning owner receives the right context.
Navi, The Guide
For in-home pet sitting, start with the interruption you most want to remove, then choose how calls reach Ziverly and how you want to keep the follow-up moving.
Before, during and after the call
Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.
Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.
Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.
Review the pets, dates, location, broad routine, medication topic, household considerations and owner's preferred contact time.
Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.
Add an approved meeting, availability or further-care question so Ziverly can use the latest context for that owner without exposing access details.
Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.
With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.
After verifying your PIN, hear which pet-sitting enquiries await a meeting, welfare discussion or response and update their status once the animals are settled.
Use your own numbers
If an average visit is worth around £30 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.
The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.
Useful boundaries for call handling
Looking after pets in their normal home is generally outside England's boarding licence, but animal welfare, keyholding, insurance and local rules apply.
You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.
A few practical questions
Use these answers to decide where Ziverly could help and where the conversation should always return to you.
No. It can record the enquiry, while suitability, availability and acceptance remain entirely with your service.
No. It can note that medication needs discussion, but instructions, competence and welfare decisions follow your own secure process.
No. Secure access arrangements stay within the process you control after both sides have agreed to proceed.
Try the smallest useful version
Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.
No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.