For busy Dog-walking services
A dog-walking enquiry is really a conversation about trust, routine and whether the match is right for both dog and walker. You may be outdoors with dogs already in your care when a new owner calls. Ziverly can gather a thoughtful introduction while leaving welfare, temperament, availability and key arrangements entirely with you.
A familiar moment
You are supervising a group walk when an owner calls about help with their young dog twice a week. Ziverly can capture the dog’s age, breed or size if the owner wishes, general routine, location, preferred days, walking needs, other-animal considerations and contact details. It does not decide that group walking is suitable, confirm a slot, collect key or alarm information, or advise on behaviour and welfare.
The useful handover
The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.
Where the pressure tends to gather
Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.
Age, temperament, health, recall, transport and group dynamics all need your own questions and judgement.
Dogs, roads, gates and other people make an incoming sales call an unwelcome distraction outdoors.
Keys, alarms and entry arrangements should follow a secure process only after both sides have agreed to work together.
What a better handover can change
See the routine, location, preferred days and owner’s main questions before deciding how an initial meeting should work.
Let Ziverly explain that availability and the walking arrangement follow your own conversation and welfare checks.
Add an approved meeting, schedule or further question so a returning owner receives the latest context for their dog.
Navi, The Guide
For dog walking, start with the interruption you most want to remove, then choose how calls reach Ziverly and how you want to keep the follow-up moving.
Before, during and after the call
Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.
Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.
Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.
Review the dog’s routine, age, size, location, preferred days, walking needs, other-animal considerations and owner’s contact preference.
Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.
Add an approved meeting, availability, schedule or further question for that dog, so Ziverly can provide current context if the owner returns.
Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.
With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.
Hear which dog-walking enquiries await a meeting, welfare discussion, schedule decision or response and update their status once the dogs are safely home.
Use your own numbers
If an average walk is worth around £25 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.
The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.
Useful boundaries for call handling
No UK-wide licence, but local professional dog-walking controls may apply; animal welfare, transport, public-space restrictions, keys and insurance are important.
You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.
A few practical questions
Use these answers to decide where Ziverly could help and where the conversation should always return to you.
No. It can gather introductory information, but suitability and every welfare decision remain with your service.
It can record preferred days and times, while you confirm capacity only after the checks and meeting you require.
No. Ziverly can note that access will need discussion, but secure arrangements stay within the process you control after acceptance.
Try the smallest useful version
Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.
No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.