For busy Rat and mouse control teams
A caller who has seen a rat or signs of mice usually wants reassurance quickly. Ziverly can respond calmly, gather safe observations and important household context, and leave identification, treatment, product use and attendance decisions with your trained team.
A familiar moment
A householder rings while you are inspecting another property. They have noticed droppings and movement but cannot be certain what animal is involved. Ziverly records where and when the signs appeared, what can be observed safely, property type, children or pets, tenancy context and preferred contact details. It does not instruct the caller to handle droppings, lay poison or disturb an animal.
The useful handover
The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.
Where the pressure tends to gather
Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.
Callers may be embarrassed or frightened and may identify the pest before a proper survey has taken place.
Children, pets, vulnerable people, food areas, neighbouring properties and tenancy responsibilities all matter.
Telephone guidance must not become improvised pesticide, trapping or wildlife advice.
What a better handover can change
Acknowledge the concern and collect location, timing and visible signs without declaring an infestation.
Record children, pets and other relevant household factors using the questions you approve.
Explain your inspection process and leave identification, proofing and treatment selection to competent people.
Hope, The Encourager
For someone looking for rat and mouse control, a warm acknowledgement can reassure them that their enquiry has been heard, even when you cannot answer immediately.
Before, during and after the call
Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.
Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.
Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.
See where the signs appeared, what was observed safely, when it began, property type, children or pets and tenancy context before planning your response.
Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.
Add the survey time, agreed charge, preparation wording or another safe observation you need, so Ziverly can use that context if the householder rings again.
Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.
With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.
Hear which rodent enquiries are awaiting a survey, treatment decision, follow-up visit or proofing discussion and update their status or priority by phone.
Use your own numbers
If an average treatment is worth around £450 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.
The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.
Useful boundaries for call handling
Biocide and pesticide use is controlled by product authorisations and health and safety law; wildlife legislation restricts treatment of some species.
You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.
A few practical questions
Use these answers to decide where Ziverly could help and where the conversation should always return to you.
No. Ziverly can record what the caller has observed, but identification and treatment decisions remain with your trained pest controller.
No. It should not give pesticide, baiting or trapping instructions. Product choice and use must follow the law, label and competent risk assessment.
No. It can apply the priority questions and expectations you approve, while your team confirms whether and when it can attend.
Try the smallest useful version
Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.
No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.