For busy Pest-control teams
People rarely call pest control feeling relaxed. They may have heard movement at night, found damage in a cupboard or seen an insect they cannot identify. Ziverly can respond without judgement, gather safe observations and help you prioritise the enquiry while keeping identification and treatment decisions with your technicians.
A familiar moment
You are inspecting another property when a tenant calls after hearing scratching and finding damaged food packaging. Ziverly can capture where and when the signs appeared, what the caller has safely observed, the property type, children or vulnerable occupants, pets, landlord or agent involvement and contact details. It does not identify the animal, advise poisons or traps, or ask the caller to handle droppings, nests or an unknown substance.
The useful handover
The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.
Where the pressure tends to gather
Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.
Sounds, bites, marks and droppings may help your questions, but they do not establish a species or treatment from a call.
DIY treatments, moved bait and disturbed areas can affect the information and the safe next step.
Children, pets, vulnerable people, food areas and neighbouring properties may all shape your own risk assessment and method.
What a better handover can change
Let the caller explain signs, timing and affected areas calmly, without Ziverly claiming to know what caused them.
See pets, occupants, tenancy involvement and any products already used before you decide how to respond.
Add an approved visit, preparation or monitoring note so a returning customer receives the right context for their property.
Adiel, The Spirit of Service
Someone calling about domestic pest control is a person asking for help, not a conversion statistic. A calm welcome can make the next step easier for both of you.
Before, during and after the call
Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.
Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.
Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.
See the signs observed, location, timing, property type, occupants, pets, tenancy involvement and products already used before returning the call.
Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.
Add an approved visit, preparation, monitoring or follow-up question so Ziverly has current context if activity is reported again.
Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.
With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.
Hear which pest enquiries await identification, a visit, customer preparation or further monitoring and update their status securely by phone.
Use your own numbers
If an average treatment is worth around £450 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.
The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.
Useful boundaries for call handling
Biocide and pesticide use is controlled by product authorisations and health and safety law; wildlife legislation restricts treatment of some species.
You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.
A few practical questions
Use these answers to decide where Ziverly could help and where the conversation should always return to you.
No. It records observations, while identification follows the evidence and professional checks your service uses.
No. Ziverly does not advise treatment products or ask callers to handle potentially contaminated material.
No. Treatment, monitoring and likely results depend on your assessment and the conditions at the property.
Try the smallest useful version
Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.
No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.