For busy Private nannies
A family looking for a nanny is inviting someone into the centre of home life, so the first conversation needs warmth, clarity and sensible privacy. Ziverly can gather the broad role, location, hours and hoped-for start while leaving suitability, employment, safeguarding and every placement decision with the people responsible.
A familiar moment
A parent calls while you are already caring for children or speaking with another family. They need regular help at home and want to know whether the broad arrangement could fit. Ziverly records the area, general age range rather than children's names, days and hours, live-in or live-out preference, anticipated start and safe contact time. It does not claim that a person is vetted, suitable or available.
The useful handover
The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.
Where the pressure tends to gather
Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.
Duties, household expectations, travel, routines and employment arrangements need a careful conversation.
A useful opening enquiry should not collect names, school details or other unnecessary identifying information.
References, checks, safeguarding, compatibility and employment decisions need proper human responsibility.
What a better handover can change
Capture location, days, hours, general age range, role shape and hoped-for start before the first detailed conversation.
Avoid children's names and unnecessary family details in the initial call record.
Explain your process while availability, checks, suitability, terms and any introduction remain unconfirmed.
Adiel, The Spirit of Service
Someone calling about a private nanny is a person asking for help, not a conversion statistic. A calm welcome can make the next step easier for both of you.
Before, during and after the call
Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.
Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.
Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.
See the location, broad role, general age range, days, hours, live-in or live-out preference and hoped-for start without unnecessary child-identifying detail.
Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.
Add the time you hope to call, the next interview or introduction stage, or another appropriate role question, so Ziverly can use that context if the family rings again.
Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.
With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.
Hear which nanny enquiries are awaiting an introductory call, fuller brief, checks or a decision and update their status within the permissions you have set.
Use your own numbers
If an average month of nanny work is worth around £2,800 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.
The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.
Useful boundaries for call handling
Nannies in England are generally exempt from compulsory Ofsted registration but may join the voluntary register; employment, payroll, DBS, safeguarding and nation-specific rules apply.
You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.
A few practical questions
Use these answers to decide where Ziverly could help and where the conversation should always return to you.
No. Ziverly can gather the broad role and explain your process, but suitability, safeguarding and employment decisions require the appropriate checks and human judgement.
Usually not. A general age range and broad care requirements can provide useful introductory context without unnecessary identifying information.
No. It records the requested pattern and timing, while you confirm availability, fit, terms and any placement or employment arrangement.
Try the smallest useful version
Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.
No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.