For busy End-of-tenancy cleaners
An end-of-tenancy clean is tied to keys, inventories and a deadline that rarely moves. Ziverly can gather the property, condition, access, checklist and requested extras while you are cleaning elsewhere, without guaranteeing a deposit outcome, inspection result, price or slot in the diary.
A familiar moment
A tenant calls while your team is working through another property. They need a clean before a fixed checkout, the flat is furnished and the agent has supplied a checklist. Ziverly records the property size, furnished state, occupancy, deadline, access, checklist, appliances and requested additions such as carpet or window cleaning, ready for you to assess the scope and availability.
The useful handover
The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.
Where the pressure tends to gather
Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.
Checkout, key return and the next tenancy can leave very little room for missing information or late changes.
Size, condition, furnishings, appliances, carpets, windows and excluded areas can all change the work.
Cleaning quality matters, but no call handler can guarantee how a landlord, agent or inventory clerk will decide.
What a better handover can change
Capture rooms, bathrooms, furnished state, occupancy, condition and requested extras before you quote.
Record whether an agent's checklist is available, who holds the keys and when the property can be entered.
Explain your process and scope without promising availability, a fixed unseen price or a deposit return.
Navi, The Guide
For end-of-tenancy cleaning, start with the interruption you most want to remove, then choose how calls reach Ziverly and how you want to keep the follow-up moving.
Before, during and after the call
Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.
Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.
Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.
See the property size, furnished state, current condition, checkout deadline, access, checklist and requested extras before deciding whether the clean fits.
Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.
Add the agreed price, arrival window, key arrangement, included extras or another condition question, so Ziverly has the latest context if the customer rings again.
Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.
With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.
Hear which cleaning enquiries are awaiting photographs, a quotation, access or confirmation and update their status or priority between properties.
Use your own numbers
If an average end-of-tenancy clean is worth around £180 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.
The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.
Useful boundaries for call handling
No trade-specific statutory licence; COSHH, safe work at height, electrical safety and waste duties apply according to methods and products used.
You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.
A few practical questions
Use these answers to decide where Ziverly could help and where the conversation should always return to you.
No. Ziverly can record the checklist and explain your cleaning process, but the deposit and inspection decisions belong to the relevant landlord, agent or scheme.
No. It can gather the property and condition details you choose; you decide when there is enough information to quote.
No. It records the deadline and access, then your team confirms whether the work fits the diary.
Try the smallest useful version
Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.
No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.