For busy Domestic cleaners
A new cleaning enquiry may be for a regular weekly visit, help before guests arrive or a one-off reset after a demanding few months. You could be working through another home when the caller is ready to explain what they need. Ziverly can gather a clear, respectful outline without promising a price or placing work into your diary.
A familiar moment
While you are finishing a kitchen, a homeowner calls looking for fortnightly cleaning. They want to mention the number of rooms, two indoor cats, parking and a day that usually works for them. Ziverly can keep those details together with the postcode area, current condition in the customer’s own words and contact preference, while leaving availability, access arrangements, products and price for you to confirm.
The useful handover
The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.
Where the pressure tends to gather
Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.
Frequency, household routines, pets, surfaces and the present condition can all affect whether an enquiry fits your service.
Answering another enquiry while cleaning can interrupt your work and feel intrusive to the person whose home you are in.
Keys, alarms and entry arrangements should follow your secure process rather than being collected casually on a first call.
What a better handover can change
See the frequency, property outline, postcode area and customer’s priorities before deciding whether to continue the conversation.
Capture pets, parking, preferred days and product concerns without asking the caller for sensitive access information.
Use statuses and open-call reminders to keep suitable enquiries visible between recurring visits and changing schedules.
Adiel, The Spirit of Service
Someone calling about domestic cleaning is a person asking for help, not a conversion statistic. A calm welcome can make the next step easier for both of you.
Before, during and after the call
Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.
Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.
Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.
Review the property outline, requested frequency, postcode area, pets, parking, preferred days and contact details before checking fit and capacity.
Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.
Add the approved price, proposed start, access discussion or further question for that household, so Ziverly has the right context when they return.
Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.
With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.
Hear which cleaning enquiries await a response, visit or confirmed start and update their status securely between appointments.
Use your own numbers
If an average clean is worth around £180 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.
The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.
Useful boundaries for call handling
No trade-specific statutory licence; COSHH, safe work at height, electrical safety and waste duties apply according to methods and products used.
You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.
A few practical questions
Use these answers to decide where Ziverly could help and where the conversation should always return to you.
No. It can gather the property and service details, while you decide what further conversation or visit is needed before pricing.
It can record preferred days, but only you or your team can confirm capacity and the arrangement.
No. Ziverly can note that access needs discussion, but secure details should follow the process you control after accepting the work.
Try the smallest useful version
Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.
No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.