For Domestic fire-alarm installers
A domestic fire-alarm call may concern a planned installation, a maintenance question or a device behaving unexpectedly. Ziverly can distinguish the enquiry and gather the property and system details, while active fire, smoke or immediate danger follows the emergency wording you approve instead of waiting for an ordinary callback.
Free to create an account · Pay as you go · No fixed-term commitment
A familiar moment
You are testing devices at one home when another owner rings about replacing alarms during a renovation. Ziverly can capture the property type, storeys, current system if known, work under way, people involved and preferred contact time. If a caller reports an active fire or immediate danger, it follows your approved emergency route rather than attempting fault-finding or promising attendance.
Where Ziverly can help
A quotation enquiry, intermittent chirp and report of smoke cannot share the same routine response.
Property layout, occupancy, existing equipment, standards and associated building work all affect what is required.
Commissioning and verification deserve full attention when a new caller wants an immediate answer.
What a better handover can change
Separate a new installation, maintenance request and reported fault before you review the details.
Use clear emergency instructions approved by your business rather than allowing a fire report to sit among normal enquiries.
See the building, storeys, current system and project stage without Ziverly presenting a compliance opinion.
Before, during and after the call
Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.
Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.
See whether the caller needs installation, maintenance or fault support, together with the property, current system and any urgent wording used.
Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.
Add an approved survey time, equipment question or maintenance update so Ziverly can use the correct context without issuing a compliance verdict.
Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.
With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.
With PIN-protected Owner Voice Access, hear which routine fire-alarm enquiries remain open and update their status or priority after testing is complete.
Use your own numbers
What might those enquiries represent for your business? Start with figures from your own recent calls.
The result is an illustration, not a forecast or a promise that Ziverly will recover the work.
You keep the judgement
Fire-safety products and systems should be designed, installed and maintained by demonstrably competent providers to applicable British Standards; Building Regulations may apply.
You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.
No. It can gather property and project details, but design, standards and installation decisions remain with competent people.
Ziverly follows the emergency wording and routes you approve rather than placing immediate danger into a normal follow-up queue.
No. Ziverly can record what the caller knows about the system, while inspection and any compliance conclusion remain with you.
Start with the calls you choose
Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.
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