For Heat-pump service and repair engineers
When a heat pump is noisy, showing a code or no longer keeping the home comfortable, the customer wants to know that the details have reached someone who understands the system. Ziverly can collect the equipment and reported symptoms while you continue testing another installation, without turning the call into remote diagnosis.
Free to create an account · Pay as you go · No fixed-term commitment
A familiar moment
You are carrying out a service when a homeowner rings because their system has stopped heating as expected. Ziverly can ask for the system type, make and model if known, displayed code, what the customer has noticed, when it began and whether another engineer or installer is involved. It does not diagnose refrigerant, electrical or control faults or tell the caller to open equipment.
Where Ziverly can help
Low heat, unusual noise, icing and a fault code each need proper testing rather than a confident guess from a description.
Installer details, prior servicing, controls and recent changes may affect what you need to ask before arranging anything.
Electrical checks, refrigerant controls and moving equipment leave no safe space for improvised telephone fault-finding.
What a better handover can change
Review the type, make, model, code and caller's observations before deciding what further information is required.
Let the customer describe loss of heating, vulnerable occupants or immediate danger and follow the response wording you approve.
Keep open jobs in configured reminder emails and use status or priority to separate routine servicing from reported faults.
Before, during and after the call
Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.
Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.
Review the system type, make, model, fault code, reported symptoms, timing and any installer or engineer already involved.
Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.
Add an approved visit window, part update or further observation needed so Ziverly can use that context if the customer calls again.
Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.
With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.
After verifying your PIN, hear which heat-pump enquiries await a response, service decision or visit and update their status or priority.
Use your own numbers
What might those enquiries represent for your business? Start with figures from your own recent calls.
The result is an illustration, not a forecast or a promise that Ziverly will recover the work.
You keep the judgement
Work on equipment containing fluorinated refrigerant requires appropriately certified personnel and businesses; electrical and Building Regulations duties can also apply.
You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.
No. It can record the code and symptoms, but diagnosis and testing remain with a competent engineer.
No. Ziverly follows the safe wording you approve and does not give repair or equipment-opening instructions.
No. It can record the customer's availability and urgency, while you decide whether and when you can respond.
Start with the calls you choose
Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.
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