For busy Gas-boiler service and repair engineers
A boiler call can involve discomfort, worry and genuine safety concerns. Your customer needs a clear route to a Gas Safe registered professional; you need visible appliance information and the customer’s observations without an automated system attempting diagnosis or giving instructions that belong with an engineer.
A familiar moment
The customer calls while you are completing another service. A carefully bounded enquiry captures the boiler make, visible code, whether heating or hot water is affected, the property area and contact details. If the customer reports a gas smell or suspected carbon monoxide, it shows the emergency wording and official route you have approved rather than treating it as a normal booking.
The useful handover
The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.
Where the pressure tends to gather
Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.
The difference between an inconvenient fault and an emergency must be handled through explicit, approved rules.
A visible code is useful evidence, not permission for an automated diagnosis or repair instruction.
Repeated interruptions can reduce the time available for the customer whose appliance you are already servicing.
What a better handover can change
Show your approved emergency message immediately when the customer reports agreed warning signs.
Gather make, model, visible information, affected services and postcode before your callback.
Acknowledge every request without inventing appointment availability or a repair outcome.
Navi, The Guide
For Gas-boiler service and repair engineers, start with the interruption you most want to remove, then choose how calls reach Ziverly and how you want to keep the follow-up moving.
Before, during and after the call
Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.
Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.
Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.
See the boiler make, visible code, what is affected and whether the call followed an emergency route before you consider the next safe step.
Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.
Add an agreed visit charge, the time you hope to call, an appointment window or another visible detail you need, so Ziverly has useful context if the customer rings again.
Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.
With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.
Hear which routine boiler enquiries remain open, find a call by customer or summary and update its status or priority after confirming the change.
Use your own numbers
If an average job is worth around £450 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.
The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.
Useful boundaries for call handling
Businesses and engineers carrying out in-scope gas work must be Gas Safe registered and qualified for the relevant appliance and fuel.
You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.
A few practical questions
Use these answers to decide where Ziverly could help and where the conversation should always return to you.
Ziverly should not provide personalised troubleshooting. You control any general information used, and diagnosis or gas work remains with a suitably qualified Gas Safe registered engineer.
Ziverly should give the emergency instructions and official contact route you approve immediately; it must not place the report into an ordinary callback queue alone.
No. Ziverly can record urgency and availability, but only your team confirms attendance.
Try the smallest useful version
Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.
No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.