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For Solar PV maintenance and repair teams

AI call handling for
Solar PV maintenance and repair teams.

A solar PV customer often calls because an app, inverter or electricity bill no longer looks right, but the symptom alone does not identify the cause. Ziverly can gather the system details and what the customer has observed while you are on a roof, testing equipment or travelling between properties.

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A familiar moment

The monitoring alert appears while you are servicing another array

A homeowner rings after their monitoring app reports low generation and the inverter shows a code they have not seen before. Ziverly can capture the installer or system make if known, inverter details, displayed message, when it began, whether the issue affects the whole system, property area and access. It does not predict lost generation, interpret incentives, diagnose the fault or ask the customer to open equipment or climb to inspect panels.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

Digital alerts still need technical checks

A code or graph may be useful context, but wiring, inverter, monitoring and array issues cannot be separated responsibly from a phone description alone.

Roof work is a poor time for calls

Safe access and electrical procedures make it especially important that your phone does not compete for attention.

Customers worry about performance and money

Questions about output, warranties and export arrangements can make an early conversation sound more certain than the evidence allows.

What a better handover can change

Less interruption.
More useful context.

System context before you respond

See the equipment, reported message, monitoring symptom, installation age if known and property details together.

No unsafe customer investigation

Let Ziverly gather visible information from a safe position and keep access, isolation and testing with competent people.

Updates stay with a longer repair

Add an approved visit, warranty, part or monitoring update so a returning owner hears the latest position rather than starting again.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review the system and inverter make, displayed message, monitoring symptom, timing, property details and safe access information before responding.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved visit window, warranty position, part update or further question, so Ziverly can use the latest context for that owner.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    Hear which PV repairs are awaiting a response, inspection, parts or customer decision and update their status securely by phone.

    When enabled, Ziverly can provide current conditions locally and a short forecast for your configured local area as planning context. Roof access, electrical work and every safety decision remain entirely with competent people.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Building Regulations, electrical competence, distribution-network notification and planning rules may apply; MCS certification is usually needed for consumer incentives or export arrangements.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly diagnose an inverter code?

No. It can record the code and system details, but diagnosis follows your technical checks and the manufacturer information you trust.

Can it estimate how much generation has been lost?

No. Ziverly will not predict output, savings or financial impact from an introductory call.

Will it advise on grants or export payments?

No. It can direct the caller to your approved information, while scheme eligibility and financial arrangements stay outside call handling.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

Create your free account Talk it through →
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