For Home-network installers
A home-network enquiry often begins with a room where calls drop, streaming stalls or work cannot reliably continue. Ziverly can gather how the household uses its connection and where the difficulty appears, while you keep your attention on the cabling, equipment and testing at the property you are already serving.
Free to create an account · Pay as you go · No fixed-term commitment
A familiar moment
You are terminating network cable when a homeowner rings because video meetings fail in a converted loft. Ziverly can capture the property layout, affected rooms, current equipment if known, wired or wireless preference, important uses and access considerations. It does not diagnose the connection, ask for network passwords or promise speed, coverage or security.
Where Ziverly can help
Poor coverage, service-provider issues, building materials, equipment and configuration can produce similar complaints.
Working, gaming, entertainment, cameras and connected devices all shape the discussion more usefully than jargon.
Cabling, terminations and configuration checks are not the right time to troubleshoot a different home by phone.
What a better handover can change
See which rooms and activities matter to the household before deciding what survey or questions come next.
Ziverly can gather equipment names and symptoms without requesting Wi-Fi passwords, one-time codes or account secrets.
Add an approved survey time, equipment question or price for that caller so Ziverly can explain the latest position if they return.
Before, during and after the call
Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.
Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.
Review the affected rooms, important uses, known equipment, property layout and access details from the organised call summary.
Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.
Add an approved survey window, equipment detail or further question so Ziverly can use the right context without requesting credentials.
Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.
With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.
Use PIN-protected Owner Voice Access to hear which network enquiries await a survey, design discussion or response and update their status.
Use your own numbers
What might those enquiries represent for your business? Start with figures from your own recent calls.
The result is an illustration, not a forecast or a promise that Ziverly will recover the work.
You keep the judgement
Electrical safety and Building Regulations requirements apply; notifiable domestic work should use building control or a registered competent-person route where available.
You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.
No. It can record where and when the problem appears, but testing and diagnosis remain with you.
No. Callers should not provide passwords, security codes or other credentials during the enquiry.
No. Ziverly can capture what the household wants to achieve, while you assess the property and explain realistic options.
Start with the calls you choose
Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.
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