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For Electricians

AI call handling for
Electricians.

Electrical enquiries range from a planned new circuit to a sudden loss of power, and the customer may not know how to describe the difference. You may be testing, isolating or working at a board when the phone rings. Ziverly can capture what the caller has observed and apply your urgent-safety wording without attempting a diagnosis.

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A familiar moment

A fault call arrives while you are proving another circuit

You are carrying out dead testing when a homeowner rings because sockets in part of the house have stopped working. Ziverly can gather the property area, rooms affected, when the problem began, anything the caller has safely observed, whether other services appear affected and their contact preference. It will not tell them to remove covers, reset repeatedly, test equipment or continue using anything they believe is unsafe.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

Callers describe effects, not causes

Tripping, flickering, heat, smell and partial power loss can be useful observations, but none should be turned into a remote diagnosis.

Safe work cannot be interrupted casually

Testing and isolation procedures need your full attention, even when a new customer considers their call urgent.

Planned and fault work need different routes

A consumer-unit enquiry, new socket and reported burning smell should not arrive in one undifferentiated callback list.

What a better handover can change

Less interruption.
More useful context.

Observed details captured safely

Receive the affected area, timing and caller’s own description without Ziverly instructing them to investigate.

Immediate danger follows your route

Use approved wording for fire, smoke, shock, sparking or other immediate concerns rather than leaving them as ordinary enquiries.

Planned work remains organised too

Keep installation and inspection enquiries visible with summaries, priorities and reminders while urgent work takes precedence.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    See whether the enquiry is a reported fault, inspection or planned installation, together with the property, affected area, observations and timing.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved arrival estimate, price, parts position or safe next question for that caller, so Ziverly can reflect the latest information.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    Hear which electrical enquiries remain open and update their status or priority through PIN-protected Owner Voice Access after completing your safety checks.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Electrical safety and Building Regulations requirements apply; notifiable domestic work should use building control or a registered competent-person route where available.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly diagnose an electrical fault?

No. It gathers observations and contact details, while testing and diagnosis remain with a competent electrician.

Will it tell someone to reset a circuit?

No. Ziverly follows the safety wording you approve and does not coach a caller through electrical investigation or repair.

Can it quote for electrical work?

Only a specific price or range you have approved for that known situation can be repeated. Ziverly will not create a quotation from the call.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

Create your free account Talk it through →
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