For Locksmiths
A locksmith’s phone rarely rings because someone has plenty of time. A customer may be locked out, dealing with a damaged lock or trying to improve security after an upsetting event. Ziverly can provide a calm first response and gather the practical facts while you finish the safe, authorised job already in front of you.
Free to create an account · Pay as you go · No fixed-term commitment
A familiar moment
You are replacing a multipoint lock when another caller says they cannot get into their flat. Ziverly can capture the general location, property and door type if known, what has happened, whether the caller is safely sheltered, their contact details and the authority checks your process will require. It does not give entry instructions, confirm attendance, quote from guesswork or suggest a way around the lock.
Where Ziverly can help
A distressed caller may focus on getting inside and forget the location, door, lock or circumstances you need to judge the next conversation.
You need your own checks before opening or changing security at a property, even when the caller sounds convincing.
A casual acknowledgement can be heard as a confirmed arrival time when you are still completing another job.
What a better handover can change
Let the caller explain the situation while Ziverly gathers the location, contact details and safe facts you have chosen.
See whether the call concerns a lockout, damaged mechanism, lost keys or a planned security upgrade before you respond.
Add an approved price, arrival estimate or further authority question for that known caller without turning it into a blanket promise.
Before, during and after the call
Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.
Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.
See the general location, property and door details, situation described, caller’s safe waiting position and contact preference before deciding how to respond.
Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.
Add an approved arrival estimate, price, authority question or next contact for that caller, so Ziverly can provide current context if they ring again.
Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.
With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.
Use PIN-protected Owner Voice Access to hear which locksmith enquiries are still open and update one after accepting, declining or completing the work.
Use your own numbers
What might those enquiries represent for your business? Start with figures from your own recent calls.
The result is an illustration, not a forecast or a promise that Ziverly will recover the work.
You keep the judgement
No universal installer licence for domestic electronic security, but recognised third-party certification and compliance with data-protection law for CCTV are important.
You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.
No. It gathers safe introductory details and never provides bypass, entry or security-defeating instructions.
Only when you add that specific approved update for the caller. Otherwise it records the request and leaves attendance with you.
No. Ziverly can explain the checks you require, but identity, authority and access decisions remain entirely with your business.
Start with the calls you choose
Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.
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