For busy Timber-frame home specialists
Timber-frame enquiries rarely begin with one simple question. A homeowner may be considering a new build, an extension, a repair or the next stage of a project already under way. Ziverly can help you establish where the project stands, what information exists and what the customer needs next while you stay focused on the work in front of you.
A familiar moment
A homeowner calls while you are setting out another frame. They have a plot, drawings and a target start period, but they are unsure whether they need a site visit, an early budget conversation or a detailed quotation. Ziverly welcomes them, records the location, project type, current stage, available drawings, access and preferred timing, then leaves the technical and commercial judgement with you.
The useful handover
The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.
Where the pressure tends to gather
Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.
An idea, approved design, prepared site and repair to an existing frame need very different conversations.
You may be measuring, lifting or coordinating other trades when a serious prospective customer first rings.
Structure, approvals, access and ground conditions need competent review before scope, price or timing can be confirmed.
What a better handover can change
Record whether the enquiry concerns a new home, extension, alteration or repair and what design information is available.
See the site location, access, intended timescale and documents the customer can make available before you call.
Explain your survey and quotation process without making structural, planning or Building Regulations judgements by phone.
Adiel, The Spirit of Service
Someone calling about timber-frame home building is a person asking for help, not a conversion statistic. A calm welcome can make the next step easier for both of you.
Before, during and after the call
Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.
Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.
Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.
See whether the enquiry concerns a new home, extension or repair, together with the site, project stage, available drawings, access and hoped-for timing.
Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.
Add the survey time you have discussed, a quotation update, the drawing or site detail you still need, or when you hope to call, so Ziverly has useful context if the customer rings again.
Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.
With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.
Hear which timber-frame enquiries are awaiting drawings, a site conversation, a quotation or your decision, then update their status or priority after confirming the change.
When site conditions could affect your plans, you can also ask what the weather is doing locally and hear a short forecast. It is useful planning context while your competent team decides what work can proceed.
Use your own numbers
If an average timber-frame project is worth around £45,000 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.
The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.
Useful boundaries for call handling
Structural work normally requires Building Regulations approval and competent design; planning or listed-building consent may also apply.
You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.
A few practical questions
Use these answers to decide where Ziverly could help and where the conversation should always return to you.
No. Ziverly can gather the project context and explain your approved next steps, while structural design and suitability remain with the appropriate competent professionals.
No. It can establish the project stage, location and available information, but you decide what must be reviewed before giving a budget indication or quotation.
Yes. Ziverly can note which drawings, decisions or reports the customer says are available so you can arrange an appropriate and secure review.
Try the smallest useful version
Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.
No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.