For busy General builders
Your next call might be about a cracked wall, a new opening, a full refurbishment or several trades under one project. You cannot explore every brief properly while carrying materials or coordinating a site. Ziverly can welcome the caller, establish what kind of work they have in mind and give you a clearer place to start.
A familiar moment
While you are checking a delivery, one homeowner calls about internal alterations, another landlord has a damaged ceiling and a third family is planning a larger refurbishment. Ziverly can capture the property, work described, current stage, access, timing and any immediate concern for each caller without accepting the work, arranging a visit or treating an early description as a quotation brief.
The useful handover
The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.
Where the pressure tends to gather
Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.
Repairs, structural alterations, refurbishments and multi-trade projects need different questions before you can judge fit.
Property type, location, access, drawings and timing can determine whether an enquiry is worth a detailed conversation.
Deliveries, subcontractors and customers already on site cannot always pause when a new lead rings.
What a better handover can change
See whether the enquiry concerns a repair, alteration, extension or broader refurbishment before deciding how to respond.
Review the property, project stage, access, hoped-for timing and available plans in a concise summary, transcript or recording where available.
Use priorities, statuses and daily or weekly reminders so good enquiries remain visible while current jobs move forward.
Navi, The Guide
For general building work, start with the interruption you most want to remove, then choose how calls reach Ziverly and how you want to keep the follow-up moving.
Before, during and after the call
Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.
Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.
Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.
See the property, type of building work, current project stage, available plans, access and hoped-for timing before choosing your response.
Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.
Add an approved visit window, budget discussion, information request or capacity update for that caller, so Ziverly can reflect the latest position.
Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.
With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.
Call in securely to hear which building enquiries are open, review the priority ones and update a status after a site meeting or decision.
Use your own numbers
If an average building project is worth around £15,000 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.
The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.
Useful boundaries for call handling
Building Regulations and, for some projects, planning permission apply; requirements and self-certification arrangements differ across the UK nations.
You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.
A few practical questions
Use these answers to decide where Ziverly could help and where the conversation should always return to you.
No. It can gather the brief and explain your approved next-step wording, while you decide suitability and capacity.
It can record requested times, but a visit is not agreed until you or your team confirms it.
No. Ziverly will not invent a price or treat an introductory call as a substitute for your inspection and scope.
Try the smallest useful version
Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.
No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.