For Basement conversion specialists
A basement conversion call can begin with anything from a damp unused cellar to a fully developed plan for new living space. Those conversations deserve more than a rushed answer from a noisy site. Ziverly can capture the property, project stage and customer’s priorities so you can return when you have the focus a substantial project needs.
Free to create an account · Pay as you go · No fixed-term commitment
A familiar moment
You are coordinating waterproofing and structure on one conversion when a homeowner rings about the cellar beneath a Victorian terrace. They are considering a family room but have not yet spoken to a designer. Ziverly can gather the property type, current use, known access, project stage, desired space, people involved and broad timing without commenting on feasibility, structure, moisture or permission.
Where Ziverly can help
One caller may have drawings and investigations; another may have only an idea and a cellar they have never measured.
Excavation, coordination and inspections make it difficult to explore a valuable new brief when the first call arrives.
Comments about waterproofing, headroom, party walls or structure can be mistaken for advice before the property has been assessed.
What a better handover can change
Know whether the customer has drawings, professional advice, investigations or simply an early idea before you return the call.
Review property type, access, intended use, decision-makers and hoped-for timing in one organised summary.
Use statuses, priorities and open-call reminders to keep a promising project from disappearing during a busy programme.
Before, during and after the call
Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.
Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.
Review the property type, current basement use, access, project stage, desired space and people involved before returning to the homeowner.
Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.
Add the agreed next discussion, information still needed or survey and drawing position, so a returning caller receives a consistent update.
Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.
With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.
Hear which conversion enquiries are awaiting drawings, an initial conversation or another decision and update their status or priority securely by phone.
Use your own numbers
What might those enquiries represent for your business? Start with figures from your own recent calls.
The result is an illustration, not a forecast or a promise that Ziverly will recover the work.
You keep the judgement
Structural work normally requires Building Regulations approval and competent design; planning or listed-building consent may also apply.
You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.
No. It can capture the customer’s idea and existing information, but feasibility belongs with the appropriate surveys, design and structural advice.
No. Ziverly can note budget context if the caller volunteers it, while scope and cost follow your own review and professional process.
No. It can explain the process wording you approve, but property-specific permission and compliance questions stay with qualified people.
Start with the calls you choose
Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.
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