For Wheelchair-ramp installers
A ramp enquiry often begins with a part of the home that has suddenly become difficult to use. You may be fixing, measuring or supporting another household when the call arrives. Ziverly can give the caller time to explain the property, the access problem and who needs to be involved, while every assessment and recommendation remains with you.
Free to create an account · Pay as you go · No fixed-term commitment
A familiar moment
You are setting out a ramp elsewhere when a family member rings about two steps at a bungalow entrance. They know a wheelchair needs easier access but do not know what form the work should take. Ziverly can gather the entrance involved, the property type, available approach, people taking part in the decision and preferred contact time without judging gradients, suitability or permission requirements.
Where Ziverly can help
A hospital discharge, new wheelchair or loss of confidence can make the enquiry urgent to the family even though the right answer still needs a careful assessment.
Levels, turning space, drainage, boundaries and everyday use can all affect the work you eventually recommend.
Cutting, fixing and checking a safe route are poor moments to balance a detailed new enquiry on the phone.
What a better handover can change
Let the household describe what is difficult and which entrance they use without making them feel rushed into a specification.
Review the property, approach, access and people involved before deciding what your next conversation should cover.
Add an approved update about an assessment, information still needed or the next contact so a returning caller receives the right context.
Before, during and after the call
Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.
Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.
Review the entrance, access difficulty, property type, people involved and preferred time to talk in the app or your configured email or SMS alert.
Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.
Add an approved note about an assessment, a measurement still required or who will make the next contact, so Ziverly can use that context if the family rings again.
Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.
With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.
After verifying your PIN, hear which ramp enquiries still await an assessment or response and update their status or priority by phone.
Use your own numbers
What might those enquiries represent for your business? Start with figures from your own recent calls.
The result is an illustration, not a forecast or a promise that Ziverly will recover the work.
You keep the judgement
Alterations may require Building Regulations or planning approval; accessibility work should be assessed around the user and installed by competent providers.
You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.
No. Ziverly can record the access difficulty and property context, but assessment, design and suitability remain with competent people.
Ziverly can note measurements they choose to share, while making clear that you will decide which checks are required.
No. Ziverly can capture the property and project details, but planning, building and landlord requirements must be considered through the appropriate route.
Start with the calls you choose
Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.
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