For Grab-rail and handrail installers
A call about a support rail is often about much more than the fitting itself. Someone may be finding the stairs harder, a bathroom may no longer feel secure, or a family may be trying to make everyday movement less worrying. Ziverly can welcome that enquiry thoughtfully while you keep both hands on the installation in front of you.
Free to create an account · Pay as you go · No fixed-term commitment
A familiar moment
You are drilling into a tiled wall when a daughter rings about handrails for her mother’s hallway and front steps. She knows where the difficulty is, but she does not know what will be suitable. Ziverly can capture the parts of the home involved, the practical concern, access, who should be contacted and a useful time to speak, without trying to assess the person or recommend a fitting.
Where Ziverly can help
Customers may be describing a recent change in mobility or confidence, so the first conversation needs patience rather than a hurried list of measurements.
Wall construction, steps, circulation space and the person using the rail can all change what you need to inspect before offering an answer.
Drilling, measuring and supporting a customer around their home leave little room for an unexpected call.
What a better handover can change
Let the caller explain the practical difficulty in their own words while Ziverly gathers only the details you need for the next step.
See the location, property access, people involved and preferred contact time before you decide how an assessment should be arranged.
Keep an approved update about measurements, a visit or the next conversation ready if the same caller returns.
Before, during and after the call
Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.
Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.
See whether the enquiry concerns a bathroom, stairs, entrance or another part of the home, together with the practical concern, access and preferred contact time.
Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.
Add an approved note about a proposed assessment, measurements still needed or who will speak next, so a returning family receives the right context.
Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.
With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.
Call your own Ziverly number to hear which rail enquiries still need an assessment or response and update their status or priority after verifying your PIN.
Use your own numbers
What might those enquiries represent for your business? Start with figures from your own recent calls.
The result is an illustration, not a forecast or a promise that Ziverly will recover the work.
You keep the judgement
Alterations may require Building Regulations or planning approval; accessibility work should be assessed around the user and installed by competent providers.
You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.
No. Ziverly can capture the location and the difficulty described, but suitability and installation decisions remain with you and any appropriate assessor.
Ziverly can note measurements the caller volunteers, but it will not treat them as a substitute for the checks your work requires.
Ziverly can note the agreed contact person and preferred time, helping you return to the right person without asking the family to repeat everything.
Start with the calls you choose
Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.
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