For busy Pitched-roof contractors
A pitched-roof enquiry may concern a slipped tile, an active leak or a larger reroofing project. Ziverly can gather what the homeowner can see safely from the ground or inside the property while you remain focused on access, people and conditions at the roof already in front of you.
A familiar moment
You are working at another property when a homeowner rings about tiles they believe have moved above a bedroom. Ziverly can capture the property type, roof covering if known, affected elevation, internal signs, when the change was noticed, debris visible from a safe place, access and any danger to people or public areas. It does not diagnose the roof, ask anyone to climb or promise attendance.
The useful handover
The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.
Where the pressure tends to gather
Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.
A stain, slipped tile or debris can need inspection before anyone knows the extent, route of water or appropriate repair.
A good first conversation relies on observations they already have and never encourages ladders, loft risks or roof access.
Access equipment, tools, materials and changing site conditions require your undivided attention.
What a better handover can change
Review the covering, affected area, internal signs, timing, visible debris and access without asking the caller to investigate.
Use your approved urgent wording where falling material, collapse, fire, flooding or danger to people is reported.
Add an approved ETA, inspection window, quotation update or photograph request for that known homeowner if they return.
Navi, The Guide
For pitched-roof work, start with the interruption you most want to remove, then choose how calls reach Ziverly and how you want to keep the follow-up moving.
Before, during and after the call
Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.
Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.
Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.
Review the roof covering, affected elevation, internal signs, timing, debris visible from a safe place, access and any immediate danger reported.
Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.
Add an approved ETA, inspection window, quotation update or photograph request so Ziverly can use your latest instruction if the homeowner returns.
Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.
With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.
After PIN verification, hear which pitched-roof enquiries are marked urgent, await information or still need a response and update their status when safely off access equipment.
With Owner Voice Access enabled in the Ziverly App, you can ask by phone for current conditions locally and a short forecast for your configured area as planning context. Access, work-at-height and every safety decision remain entirely with competent people.
Use your own numbers
If an average roofing project is worth around £8,500 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.
The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.
Useful boundaries for call handling
Work at Height rules apply; replacement coverings can be notifiable under Building Regulations and CompetentRoofer/NAPIT routes may be available.
You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.
A few practical questions
Use these answers to decide where Ziverly could help and where the conversation should always return to you.
No. It can record safe observations, while inspection and diagnosis remain with competent roofing professionals.
No. Ziverly does not encourage access at height or entry into an area the caller cannot approach safely.
No. It follows the urgent route and wording you approve without inventing attendance, availability or a repair outcome.
Try the smallest useful version
Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.
No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.