For busy Chimney sweeps

Call handling for Chimney sweeps, without losing focus on the job.

A chimney-sweeping enquiry may concern routine preparation for the season, a newly occupied home or a change the owner has noticed when an appliance is used. Ziverly can gather the appliance, fuel, chimney history and safe observations while you are protecting and sweeping another room.

See what could help Try your own numbers

A familiar moment

The new homeowner unsure when the flue was last swept

You are completing smoke testing elsewhere when a homeowner calls about a recently purchased house with a wood-burning stove and no clear service history. Ziverly can record the appliance and fuel as described, chimney or flue arrangement when known, last sweep or installation documents, frequency of use, caller-observed smoke, odour, debris, birds, alarms or changes without interpretation, property status, access and preferred timing. It does not diagnose the chimney, liner, appliance, ventilation or carbon-monoxide risk, advise continued use, fuel choice, lighting or sweeping methods, issue a safety or compliance verdict, certify an installation, quote, accept the sweep or promise attendance. Smoke entering the home, fire, a carbon-monoxide alarm, illness symptoms or immediate danger needs evacuation where appropriate and the relevant emergency route.

The useful handover

Enough context to respond properly.

The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.

  • Who is calling and how to reach them.
  • What they need help with and where.
  • What should happen next, without inventing a response time.

Where the pressure tends to gather

Make space for the work without leaving the caller in the dark.

Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.

History is often incomplete

A new owner may know the appliance but not the flue, installation, maintenance or previous sweeping record.

Symptoms can signal serious risk

Smoke, alarms and illness cannot be left as an ordinary appointment enquiry.

Clean containment needs attention

Another caller can be welcomed without interrupting room protection, sweeping, testing or safe disposal.

What a better handover can change

Less interruption now, a clearer thread afterwards.

The flue history is organised

Review appliance, fuel, use, last sweep, documents, caller-observed changes, property and access before responding.

No safety verdict is improvised

Your approved wording can keep diagnosis, continued use, testing, certification and urgent concerns with competent routes.

Your document question can persist

Add the approved appliance-label, certificate or previous-sweep question for that known homeowner's next call.

Navi, The Guide
Available in Ziverly

Navi, The Guide

For domestic chimney sweeping, start with the interruption you most want to remove, then choose how calls reach Ziverly and how you want to keep the follow-up moving.

Before, during and after the call

From first ring to finished follow-up.

Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review the appliance, fuel, chimney history, use, previous documents, caller-observed changes, property access and preferred contact.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add the approved appliance-label, certificate or previous-sweep question so Ziverly can use it without giving safe-use advice.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After the current fireplace, equipment and room are clean and secure, verify your PIN to hear which chimney enquiries await a response.

Use your own numbers

What might unanswered calls represent for your business?

If an average sweep is worth around £180 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.

The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.

Enquiries represented by your figures 0 Monthly work value represented £0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

Useful boundaries for call handling

Let Ziverly gather details without overstepping your expertise.

Combustion, ventilation and Building Regulations requirements apply; installers of solid-fuel appliances commonly use HETAS or another authorised route.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

What would you want to know before starting?

Use these answers to decide where Ziverly could help and where the conversation should always return to you.

Can Ziverly say whether a chimney is safe to use?

No. It records the history and observations; inspection, testing and safe-use decisions remain with competent professionals.

What if a carbon-monoxide alarm sounds or smoke enters the room?

Those concerns must follow the appropriate evacuation, emergency and professional guidance rather than waiting as routine follow-up.

Can it certify an appliance or book a sweep?

No. Certification, price, availability and booking remain with you and the relevant competent scheme members.

Try the smallest useful version

Begin with the calls that interrupt your working day most often.

Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.

No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.

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