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For Chimney sweeps

AI call handling for
Chimney sweeps.

A chimney-sweeping enquiry may concern routine preparation for the season, a newly occupied home or a change the owner has noticed when an appliance is used. Ziverly can gather the appliance, fuel, chimney history and safe observations while you are protecting and sweeping another room.

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A familiar moment

The new homeowner unsure when the flue was last swept

You are completing smoke testing elsewhere when a homeowner calls about a recently purchased house with a wood-burning stove and no clear service history. Ziverly can record the appliance and fuel as described, chimney or flue arrangement when known, last sweep or installation documents, frequency of use, caller-observed smoke, odour, debris, birds, alarms or changes without interpretation, property status, access and preferred timing. It does not diagnose the chimney, liner, appliance, ventilation or carbon-monoxide risk, advise continued use, fuel choice, lighting or sweeping methods, issue a safety or compliance verdict, certify an installation, quote, accept the sweep or promise attendance. Smoke entering the home, fire, a carbon-monoxide alarm, illness symptoms or immediate danger needs evacuation where appropriate and the relevant emergency route.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

History is often incomplete

A new owner may know the appliance but not the flue, installation, maintenance or previous sweeping record.

Symptoms can signal serious risk

Smoke, alarms and illness cannot be left as an ordinary appointment enquiry.

Clean containment needs attention

Another caller can be welcomed without interrupting room protection, sweeping, testing or safe disposal.

What a better handover can change

Less interruption.
More useful context.

The flue history is organised

Review appliance, fuel, use, last sweep, documents, caller-observed changes, property and access before responding.

No safety verdict is improvised

Your approved wording can keep diagnosis, continued use, testing, certification and urgent concerns with competent routes.

Your document question can persist

Add the approved appliance-label, certificate or previous-sweep question for that known homeowner's next call.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review the appliance, fuel, chimney history, use, previous documents, caller-observed changes, property access and preferred contact.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add the approved appliance-label, certificate or previous-sweep question so Ziverly can use it without giving safe-use advice.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After the current fireplace, equipment and room are clean and secure, verify your PIN to hear which chimney enquiries await a response.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Combustion, ventilation and Building Regulations requirements apply; installers of solid-fuel appliances commonly use HETAS or another authorised route.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly say whether a chimney is safe to use?

No. It records the history and observations; inspection, testing and safe-use decisions remain with competent professionals.

What if a carbon-monoxide alarm sounds or smoke enters the room?

Those concerns must follow the appropriate evacuation, emergency and professional guidance rather than waiting as routine follow-up.

Can it certify an appliance or book a sweep?

No. Certification, price, availability and booking remain with you and the relevant competent scheme members.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

Create your free account Talk it through →
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