For busy Chimney-lining installers

Call handling for Chimney-lining installers, without losing focus on the job.

A chimney-lining enquiry may follow an appliance change, a failed inspection or signs that something is wrong with the flue. Ziverly can gather safe observations, fuel and available reports while you are working at another property, without diagnosing the chimney or choosing a liner.

See what could help Try your own numbers

A familiar moment

The cottage owner preparing to replace an old wood-burning stove

You are completing another flue installation when a homeowner calls about a cottage chimney before a new stove is fitted. Ziverly can capture property type and age, listed or conservation status, chimney and fireplace location, current or proposed appliance and fuel, existing liner if genuinely known, safe internal and ground-level observations, smoke, smell, staining, debris, damp, birds or previous sweep and test information mentioned, appliance, chimney, roof, leadwork and ventilation history, sweep, installer, builder or surveyor involvement, certificates, reports and photographs taken safely, access, scaffolding already present and desired timing. It does not diagnose the chimney, flue, liner, appliance, ventilation, combustion, draught, leakage, moisture, structure, roof or fire risk, identify liner material or size remotely, select a liner, insulation, terminal or installation method, advise lighting, testing, sweeping, continued use or roof access, interpret Building Regulations, conservation or appliance requirements, certify compliance, quote, accept the work or promise attendance. Fire, smoke entering rooms, carbon-monoxide alarm or symptoms, falling masonry, dangerous appliance or immediate danger requires the appropriate emergency, fuel-isolation or competent-person route.

The useful handover

Enough context to respond properly.

The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.

  • Who is calling and how to reach them.
  • What they need help with and where.
  • What should happen next, without inventing a response time.

Where the pressure tends to gather

Make space for the work without leaving the caller in the dark.

Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.

The appliance and chimney must work as a system

Fuel, flue route, ventilation, terminal and property construction all need competent consideration.

Older properties bring more context

Previous liners, hidden changes and conservation status can shape what investigation and approvals are needed.

Roof and flue work require attention

A new homeowner can be heard without distracting you from height, access and combustion safety elsewhere.

What a better handover can change

Less interruption now, a clearer thread afterwards.

The appliance and property story is ready

Review fuel, existing equipment, property status and earlier chimney work before deciding the next step.

Safe observations stay separate from diagnosis

Keep smoke, staining, debris and damp context visible without suggesting a cause or continued use.

Your approved evidence request can persist

Add a sweep report, appliance model or safe fireplace photograph request for that known homeowner.

Adiel, The Spirit of Service
Available in Ziverly

Adiel, The Spirit of Service

Someone calling about chimney-lining work is a person asking for help, not a conversion statistic. A calm welcome can make the next step easier for both of you.

Before, during and after the call

From first ring to finished follow-up.

Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review property and status, chimney and fireplace, current or proposed appliance and fuel, known liner, safe observations, previous work, professionals involved, certificates and reports, access and timing.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved sweep-report, appliance-model or safe fireplace-photograph request so Ziverly can use your latest preparation note if that homeowner returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    Once you are safely clear of the current flue and roof access, verify your PIN to hear which lining enquiries await reports, appliance details, an inspection decision or a response.

    With Owner Voice Access enabled in the Ziverly App, you can ask by phone for current conditions locally and a short forecast for your configured area as planning context. Roof access, flue work, lifting, combustion safety and whether work proceeds remain entirely with you and other competent people.

Use your own numbers

What might unanswered calls represent for your business?

If an average chimney-lining project is worth around £1,800 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.

The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.

Enquiries represented by your figures 0 Monthly work value represented £0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

Useful boundaries for call handling

Let Ziverly gather details without overstepping your expertise.

Combustion, ventilation and Building Regulations requirements apply; installers of solid-fuel appliances commonly use HETAS or another authorised route.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

What would you want to know before starting?

Use these answers to decide where Ziverly could help and where the conversation should always return to you.

Can Ziverly tell what chimney liner is required?

No. Appliance, fuel, flue, property and regulatory requirements need competent design and checks.

Will it say whether the fireplace is safe to use?

No. Smoke, carbon-monoxide or appliance concerns need an appropriate competent or urgent route.

Can it diagnose damp or debris in the chimney?

No. It records safe observations for your inspection without deciding the cause.

Try the smallest useful version

Begin with the calls that interrupt your working day most often.

Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.

No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.

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