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For Subsidence and structural-defect consultants

AI call handling for
Subsidence and structural-defect consultants.

Cracking or movement can lead a homeowner straight to the word subsidence, even though the cause and significance are still unknown. Ziverly can gather the observations, history and existing professional involvement while you are investigating elsewhere, without diagnosing the defect or judging structural safety.

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A familiar moment

The extension crack that appears to be changing

You are reviewing monitoring data when a homeowner calls about cracking where an extension meets the original house. Ziverly can capture property type and age, extension and alteration history, crack locations and appearance as described, dates and caller-supplied measurements without validation, doors, windows, floors or services affected, trees, drains, ground, drought, leaks or nearby work mentioned, previous movement, repairs or claims, photographs, monitoring, surveys, engineer reports, insurer, loss adjuster or contractor involvement, occupancy, access and reason for the enquiry. It does not diagnose subsidence, settlement, heave, drainage, tree influence, foundation or structural failure, assess safety from a call or image, recommend monitoring, tree work, drainage, underpinning or repair, interpret reports, policy cover, liability or permissions, estimate value, cost, claim or outcome, accept an appointment or promise availability. Sudden movement, collapse, falling materials, damaged gas, water or electrical services or immediate danger requires the appropriate urgent professional, utility or emergency route.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

The label can arrive before the evidence

Cracks, sticking doors and uneven floors can have several causes that need measured investigation.

Monitoring and claim timelines can be long

Photographs, readings, seasons, repairs and insurer decisions need to remain connected over time.

Analysis requires concentration

A prospective client can be welcomed without interrupting your review of another property's evidence.

What a better handover can change

Less interruption.
More useful context.

Observations and history arrive together

Review what changed, where and when alongside alterations, ground and drainage context.

Professional and claim involvement stays clear

Keep reports, monitoring and insurer contacts visible without accepting their conclusions.

Your approved evidence request can continue

Add a safe photograph sequence, monitoring detail or report request for that known caller without offering a diagnosis.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review the property and alterations, crack locations and timeline, supplied measurements, related changes, trees, drains, ground and weather mentioned, earlier movement, repairs or claims, photographs, monitoring, reports, claim parties, occupancy, access and reason for enquiry.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved safe photograph sequence, monitoring detail or report request so Ziverly can use your latest evidence note if that known caller returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After completing your current evidence review, verify your PIN to hear which structural-defect enquiries await monitoring, reports, an investigation decision or response.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Insurance-appointed work may follow insurer protocols; intrusive investigation and remedial design should be undertaken by competent specialists.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly confirm that cracking is caused by subsidence?

No. Cause and significance require appropriate investigation, evidence and professional judgement.

Will it tell the homeowner whether the building is safe?

No. Safety cannot be determined from routine intake; immediate danger needs an urgent professional or emergency response.

Can it interpret an insurer's decision or recommend underpinning?

No. Insurance, liability, monitoring and repair decisions remain with the relevant professionals and evidence.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

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