For busy Subsidence and structural-defect consultants

Call handling for Subsidence and structural-defect consultants, without losing focus on the job.

Cracking or movement can lead a homeowner straight to the word subsidence, even though the cause and significance are still unknown. Ziverly can gather the observations, history and existing professional involvement while you are investigating elsewhere, without diagnosing the defect or judging structural safety.

See what could help Try your own numbers

A familiar moment

The extension crack that appears to be changing

You are reviewing monitoring data when a homeowner calls about cracking where an extension meets the original house. Ziverly can capture property type and age, extension and alteration history, crack locations and appearance as described, dates and caller-supplied measurements without validation, doors, windows, floors or services affected, trees, drains, ground, drought, leaks or nearby work mentioned, previous movement, repairs or claims, photographs, monitoring, surveys, engineer reports, insurer, loss adjuster or contractor involvement, occupancy, access and reason for the enquiry. It does not diagnose subsidence, settlement, heave, drainage, tree influence, foundation or structural failure, assess safety from a call or image, recommend monitoring, tree work, drainage, underpinning or repair, interpret reports, policy cover, liability or permissions, estimate value, cost, claim or outcome, accept an appointment or promise availability. Sudden movement, collapse, falling materials, damaged gas, water or electrical services or immediate danger requires the appropriate urgent professional, utility or emergency route.

The useful handover

Enough context to respond properly.

The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.

  • Who is calling and how to reach them.
  • What they need help with and where.
  • What should happen next, without inventing a response time.

Where the pressure tends to gather

Make space for the work without leaving the caller in the dark.

Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.

The label can arrive before the evidence

Cracks, sticking doors and uneven floors can have several causes that need measured investigation.

Monitoring and claim timelines can be long

Photographs, readings, seasons, repairs and insurer decisions need to remain connected over time.

Analysis requires concentration

A prospective client can be welcomed without interrupting your review of another property's evidence.

What a better handover can change

Less interruption now, a clearer thread afterwards.

Observations and history arrive together

Review what changed, where and when alongside alterations, ground and drainage context.

Professional and claim involvement stays clear

Keep reports, monitoring and insurer contacts visible without accepting their conclusions.

Your approved evidence request can continue

Add a safe photograph sequence, monitoring detail or report request for that known caller without offering a diagnosis.

Adiel, The Spirit of Service
Available in Ziverly

Adiel, The Spirit of Service

Someone calling about subsidence and structural-defect investigation is a person asking for help, not a conversion statistic. A calm welcome can make the next step easier for both of you.

Before, during and after the call

From first ring to finished follow-up.

Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review the property and alterations, crack locations and timeline, supplied measurements, related changes, trees, drains, ground and weather mentioned, earlier movement, repairs or claims, photographs, monitoring, reports, claim parties, occupancy, access and reason for enquiry.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved safe photograph sequence, monitoring detail or report request so Ziverly can use your latest evidence note if that known caller returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After completing your current evidence review, verify your PIN to hear which structural-defect enquiries await monitoring, reports, an investigation decision or response.

Use your own numbers

What might unanswered calls represent for your business?

If an average investigation is worth around £1,250 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.

The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.

Enquiries represented by your figures 0 Monthly work value represented £0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

Useful boundaries for call handling

Let Ziverly gather details without overstepping your expertise.

Insurance-appointed work may follow insurer protocols; intrusive investigation and remedial design should be undertaken by competent specialists.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

What would you want to know before starting?

Use these answers to decide where Ziverly could help and where the conversation should always return to you.

Can Ziverly confirm that cracking is caused by subsidence?

No. Cause and significance require appropriate investigation, evidence and professional judgement.

Will it tell the homeowner whether the building is safe?

No. Safety cannot be determined from routine intake; immediate danger needs an urgent professional or emergency response.

Can it interpret an insurer's decision or recommend underpinning?

No. Insurance, liability, monitoring and repair decisions remain with the relevant professionals and evidence.

Try the smallest useful version

Begin with the calls that interrupt your working day most often.

Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.

No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.

Create your free account Talk it through Back to Residential surveying & diagnostics