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For Home accessibility assessors

AI call handling for
Home accessibility assessors.

A home accessibility enquiry may come from the person living there, a relative or another professional trying to understand how everyday spaces are being used. Ziverly can gather household priorities, property context and existing recommendations while you are with another client, without assessing needs or choosing equipment and adaptations.

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A familiar moment

The household wanting a broader view before making changes

You are completing another assessment when an adult daughter calls about her parent's bathroom, entrance and movement between floors. Ziverly can record who is enquiring and their stated relationship or authority, who lives at the property, rooms and routes the caller wishes to discuss, caller-observed practical difficulties without clinical interpretation, current equipment or adaptations, existing occupational-therapy, healthcare, housing or other professional recommendations, tenure, access, communication preferences and preferred response. It does not assess mobility, capacity, falls risk, health, care or accessibility needs, decide which equipment, layout or building work is suitable, give clinical, safeguarding, grant, housing, planning or legal advice, quote, accept an instruction or promise a visit. A fall, injury, sudden illness, immediate welfare concern or unsafe property needs the appropriate emergency, healthcare or safeguarding route.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

The home is used as a connected whole

Entrances, bathrooms, stairs, bedrooms and everyday routes can interact with the person's routines and priorities.

Family concern is not an assessment

Observations can be heard respectfully without deciding needs, capacity, risk or the right intervention.

Another person's assessment deserves privacy

New enquiries can be acknowledged without interrupting a confidential home visit or exposing sensitive information.

What a better handover can change

Less interruption.
More useful context.

The household context is clear

Review who is enquiring, rooms and routes, caller observations, existing equipment, recommendations, tenure and access.

Assessment boundaries remain explicit

Your approved wording can keep clinical, accessibility, safeguarding, funding and design decisions with competent people.

A practical detail can follow the household

Add the approved room, recommendation or authority question so Ziverly can use it if the known caller returns.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review who is enquiring, the property, rooms and routes, observations, equipment, professional recommendations and access in a clear summary.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add the approved room, recommendation or authority question so Ziverly can use it without requesting unnecessary clinical detail.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After the current visit and confidential information are secure, verify your PIN to hear which permitted accessibility enquiries await review.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Clinical assessments may require an HCPC-registered occupational therapist; Disabled Facilities Grant processes and criteria vary by authority and nation.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly decide which adaptations are needed?

No. It gathers the household's concerns; assessment and recommendations remain with appropriately qualified professionals.

Will it assess mobility, falls risk or capacity?

No. Ziverly makes no clinical, functional, safeguarding or capacity judgement.

Can it confirm funding or arrange an assessment?

No. Eligibility, consent, authority, suitability, fees and appointments remain with the relevant services and you.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

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