For busy Mobility-equipment relocation services

Call handling for Mobility-equipment relocation services, without losing focus on the job.

Moving a powered chair, hoist or adjustable bed between homes or care settings involves the equipment, the people who depend on it and continuity at both ends. Ziverly can gather the route and practical context while you are handling another move, without deciding lifting, dismantling or reinstallation methods.

See what could help Try your own numbers

A familiar moment

The adjustable bed and hoist moving to a new care setting

You are securing equipment in another vehicle when a family member calls about relocating an adjustable bed and mobile hoist. Ziverly can capture who is calling and their stated authority, equipment types, makes and models if known, caller-supplied dimensions without validation, ownership, rental, care-provider or supplier involvement, origin and destination, rooms, floors, lifts, stairs, doors, parking and access, batteries, slings, accessories or removable parts mentioned, dates, handover contacts, existing disconnection or recommissioning arrangements and whether alternative equipment is available. It does not ask anyone to dismantle, unplug, lift, transfer or move equipment, assess patient, mobility or care needs, decide decontamination, battery, lifting, vehicle, staffing, disconnection, installation, commissioning or continuity arrangements, confirm fit, responsibility, price, insurance, availability or booking. Immediate welfare, unsafe lifting, damaged equipment, exposed electrics, battery heat or fire requires the appropriate care, supplier or emergency route.

The useful handover

Enough context to respond properly.

The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.

  • Who is calling and how to reach them.
  • What they need help with and where.
  • What should happen next, without inventing a response time.

Where the pressure tends to gather

Make space for the work without leaving the caller in the dark.

Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.

The equipment may be needed again quickly

Timing and continuity can matter to the person using it even when the move itself is planned.

Ownership and technical responsibility can differ

Families, care providers, rental companies and manufacturers may each control part of the handover.

Specialist handling cannot be interrupted

Heavy, powered or lifting equipment deserves complete attention during movement and securing.

What a better handover can change

Less interruption now, a clearer thread afterwards.

Equipment and both locations arrive together

Review the items, rooms, access and dates before deciding the next practical conversation.

Providers and handover contacts remain connected

Keep ownership, rental and care involvement visible without assuming authority or responsibility.

Your approved route check can persist

Add a label photograph, access measurement or supplier-confirmation request for that known caller without accepting the move.

Navi, The Guide
Available in Ziverly

Navi, The Guide

For mobility-equipment relocation, start with the interruption you most want to remove, then choose how calls reach Ziverly and how you want to keep the follow-up moving.

Before, during and after the call

From first ring to finished follow-up.

Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review caller and stated authority, equipment, supplied dimensions, ownership or provider context, both locations, rooms, lifts, stairs, doors, parking, batteries, accessories, dates, contacts, technical arrangements and alternatives.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved label photograph, access measurement or supplier-confirmation request so Ziverly can use your latest move note if that known caller returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    When equipment and the vehicle are secure, verify your PIN to hear which relocation enquiries await labels, access, provider confirmation or response.

Use your own numbers

What might unanswered calls represent for your business?

If an average equipment move is worth around £500 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.

The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.

Enquiries represented by your figures 0 Monthly work value represented £0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

Useful boundaries for call handling

Let Ziverly gather details without overstepping your expertise.

Equipment safety, battery and lifting controls, decontamination, manufacturer instructions, insurance and continuity for vulnerable users are essential.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

What would you want to know before starting?

Use these answers to decide where Ziverly could help and where the conversation should always return to you.

Can Ziverly decide how equipment should be dismantled or moved?

No. Manufacturer instructions, equipment condition, lifting and handling require competent review.

Will it assess whether the new location is suitable?

No. Fit, installation, care needs and safe use remain with the appropriate providers and professionals.

Can it confirm continuity equipment or a booking?

No. Alternative provision, acceptance, timing, price and booking remain within your coordinated process.

Try the smallest useful version

Begin with the calls that interrupt your working day most often.

Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.

No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.

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