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For Vacant-property home-watch services

AI call handling for
Vacant-property home-watch services.

A vacant-property enquiry may come from an owner travelling, an executor, a landlord or somebody coordinating an extended absence. Ziverly can gather the authority, property and requested-check context while you are visiting another home, without collecting access secrets or promising security.

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A familiar moment

The owner preparing to leave an empty home through winter

You are completing a documented check elsewhere when an owner calls about a property that will be empty for several months. Ziverly can capture who is enquiring and their stated authority, property type and broad location, expected vacancy period, requested frequency and broad purpose of checks, insurer, managing agent, neighbour or contractor involvement volunteered by the caller, known maintenance context, communication and reporting preferences, and preferred contact. It does not request keys, alarm codes, access codes, exact security routines or other secrets during the introductory call, verify ownership or authority, design security, interpret insurance conditions, dispatch a visit, grant access, instruct repairs, guarantee prevention or condition, quote, accept keyholding or promise availability. An active break-in, fire, flooding, gas concern or immediate danger needs the appropriate police, emergency, utility or competent route.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

Authority cannot be assumed

Owners, executors, agents and relatives may have different rights to instruct checks or share information.

Security details need a secure route

The first enquiry should establish context without collecting codes, key locations or predictable routines.

A check is not a guarantee

Visit scope, reporting, insurer expectations and escalation arrangements must be agreed clearly later.

What a better handover can change

Less interruption.
More useful context.

The proposed arrangement is understandable

Review authority, vacancy period, broad check needs and existing contacts before discussing scope.

Sensitive details stay out of intake

Your approved wording can move keys, codes and full security arrangements into an authorised secure process.

A safe document question can persist

Add an approved authority, insurer-requirement or reporting-preference question for that known owner.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review stated authority, property, vacancy period, broad check needs, existing contacts, reporting preferences and preferred contact without access secrets.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved authority, insurer-requirement or reporting-preference question so Ziverly can use your latest note without requesting codes.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After the current property's keys, report and access details are secure, verify your PIN to hear only the home-watch enquiries you are permitted to access.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

No general licence for visual checks; keyholding, insurance conditions, lone-working, alarm response and data security should be contractually controlled.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Will Ziverly ask for alarm codes or key locations?

No. Security secrets and physical access arrangements belong in your authorised secure process, not an introductory call.

Can it confirm that a property is secure or undamaged?

No. Inspection scope, observations, limits and reporting remain with you; no service can guarantee prevention or condition.

Can it dispatch a visit or authorise repairs?

No. Authority, availability, escalation, supplier instructions, price and attendance remain with authorised people and you.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

Create your free account Talk it through →
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