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For Tenant referencing providers

AI call handling for
Tenant referencing providers.

A tenant-referencing call may come from an applicant trying to understand what is outstanding, a landlord checking progress or an agent clarifying the next permitted step. Ziverly can gather the caller's role, property and broad stage while your team is reviewing another case, without collecting banking secrets or reaching a referencing decision.

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A familiar moment

The applicant unsure which part of the process is still open

You are checking another file when an applicant calls about a reference connected with a rental property. Ziverly can record who is calling, their stated role and authority, property or application reference only where appropriate, landlord or agent context, broad process stage, the type of document or response the caller believes is outstanding, accessibility or communication needs and preferred contact. It does not request online-banking credentials, card details, passwords, one-time codes, full identity-document numbers or unnecessary financial information, verify identity, contact employers or landlords, complete checks, interpret reports, score affordability, select or reject an applicant, give tenancy, immigration, employment, credit or legal advice, quote, accept an instruction or promise timing. Fraud, identity theft, coercion, homelessness risk or immediate danger needs the appropriate specialist or emergency route.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

Different callers hold different authority

Applicant, landlord and agent questions can be acknowledged without exposing another party's confidential information.

Useful context does not require security secrets

The broad stage and missing item can be captured without collecting banking credentials or sensitive document numbers.

A status question is not an outcome

The caller can feel heard without being told that a reference is complete, acceptable or likely to pass.

What a better handover can change

Less interruption.
More useful context.

The caller and process stage are clear

Review role, authority, property context, broad stage and the outstanding item described before responding.

Confidential boundaries remain firm

Your approved wording can keep identity, banking, verification, scoring and decisions inside authorised systems.

A permitted document question can persist

Add the approved agent, employer-response or document-category question so Ziverly can use it on the next call.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review the caller's role, authority, property context, broad stage and outstanding item without exposing another party's information.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add the approved agent, response or document-category question so Ziverly can use it within the caller's permitted context.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After the current case and personal information are secure, verify your PIN to hear which permitted referencing enquiries await review.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

UK GDPR, consumer-credit data rules and right-to-rent boundaries apply. Tenant fees are restricted and nation-specific.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly tell an applicant whether they have passed referencing?

No. It gathers the enquiry only; verification, assessment and decisions remain with authorised people.

Will it ask for banking passwords or security codes?

No. Passwords, one-time codes, payment details and account-security secrets must never be collected.

Can it choose a tenant or give tenancy advice?

No. Selection, legal duties, affordability, fees, timing and instructions remain with the relevant authorised parties.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

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