For busy Tenant-find services

Call handling for Tenant-find services, without losing focus on the job.

A tenant-find enquiry can begin with a landlord preparing a property or an applicant trying to understand whether a home may suit them. Ziverly can identify the caller, property and stage while you are conducting a viewing or checking another application, without arranging appointments, carrying out referencing or choosing a tenant.

See what could help Try your own numbers

A familiar moment

The landlord preparing a flat for its next tenancy

You are meeting applicants elsewhere when a landlord calls about finding a tenant for a flat. Ziverly can capture the caller's stated role, property type and location, present occupancy, anticipated availability, broad condition and work under way, furnishings, compliance documents mentioned, access, desired service, existing advertising, other owners or agents and preferred contact. Applicant calls can retain property interest and broad practical questions without collecting unnecessary sensitive information. It does not establish ownership, advise on rent or tenancy law, market the property, arrange a viewing, collect holding money, complete right-to-rent or affordability checks, reference or select an applicant, grant access or accept an instruction.

The useful handover

Enough context to respond properly.

The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.

  • Who is calling and how to reach them.
  • What they need help with and where.
  • What should happen next, without inventing a response time.

Where the pressure tends to gather

Make space for the work without leaving the caller in the dark.

Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.

Landlord and applicant calls need separate permissions

Property instructions, viewing questions and personal application information cannot be treated as one conversation.

Readiness needs proper verification

Condition, documents, authority and availability require your checks before marketing begins.

Viewings and application work demand attention

A new landlord enquiry still needs a professional welcome while you focus on people already in your process.

What a better handover can change

Less interruption now, a clearer thread afterwards.

Caller role and property stage are clear

Review whether the call concerns a possible instruction, property readiness or applicant interest.

Sensitive information stays proportionate

Keep the introductory call useful without attempting formal referencing or collecting financial detail.

Your approved response can persist

Add a property discussion, document request or viewing response for that known caller without creating an appointment.

Hope, The Encourager
Available in Ziverly

Hope, The Encourager

For someone looking for tenant finding, a warm acknowledgement can reassure them that their enquiry has been heard, even when you cannot answer immediately.

Before, during and after the call

From first ring to finished follow-up.

Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review the caller's role, property, occupancy, anticipated availability, condition, work under way, furnishings, stated documents, access, desired service, advertising and other agents.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved property discussion, document request or viewing response so Ziverly can use accurate context if that known caller returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After PIN and permission checks, hear only the landlord and applicant enquiries you are allowed to access and update their status or priority.

Use your own numbers

What might unanswered calls represent for your business?

If an average tenant-find instruction is worth around £650 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.

The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.

Enquiries represented by your figures 0 Monthly work value represented £0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

Useful boundaries for call handling

Let Ziverly gather details without overstepping your expertise.

Letting-agent redress, fees, data, right-to-rent and anti-discrimination obligations apply as relevant; rules differ by nation.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

What would you want to know before starting?

Use these answers to decide where Ziverly could help and where the conversation should always return to you.

Can Ziverly select or reference a tenant?

No. Identity, right-to-rent, affordability, references and selection remain within your authorised process.

Will it arrange a viewing or take a holding payment?

No. Viewings and money are handled only when your business confirms the correct process.

Can it give tenancy or rental advice?

No. Legal, regulatory and pricing questions remain with appropriately qualified and authorised people.

Try the smallest useful version

Begin with the calls that interrupt your working day most often.

Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.

No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.

Create your free account Talk it through Back to Property sales, lettings & tenancy support