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For Residential rent-collection services

AI call handling for
Residential rent-collection services.

A rent-collection enquiry may come from a landlord considering support, a tenant querying a statement or someone worried about arrears. Ziverly can establish the caller and broad purpose while your team is handling another account, without receiving money, giving debt advice or assuming authority.

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A familiar moment

The landlord wanting clearer monthly oversight across three properties

You are reconciling another client's statements when a landlord calls about moving rent collection for three tenancies. Ziverly can capture who is calling and their stated role and authority, whether the enquiry comes from a landlord, tenant, guarantor, agent or other party, property count and broad locations, tenancy and payment frequency at a high level, current collection arrangement, statement, missed-payment, arrears or new-instruction purpose, existing agent, accountant, solicitor, lender, insurer or support involvement, documents available through your later secure process, communication preferences and desired timing. It does not collect card, bank-login, one-time code, payment-link or full financial-account details, receive rent or deposits, verify identity, ownership, tenancy, balance or arrears, issue statements or demands, calculate charges or interest, negotiate repayment, contact another party, advise on debt, benefits, possession, tenancy, tax, client money or legal action, accept an instruction, quote or promise an outcome. Threats, illegal eviction, homelessness, safeguarding, fraud or immediate danger needs the appropriate emergency, housing, financial-support or legal route.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

Different callers have different authority

Landlords, tenants, agents and guarantors cannot be treated as interchangeable sources of account information.

Money details need strong boundaries

The first call can establish purpose without collecting banking secrets or receiving payment.

Account work requires concentration

A prospective landlord or concerned tenant can be heard without interrupting another client's reconciliation.

What a better handover can change

Less interruption.
More useful context.

Caller and purpose come first

Review who is making contact and whether the issue concerns a new service, statement or missed payment.

Protected financial details stay protected

Bank logins, card data and verification secrets remain outside introductory call handling.

Your approved document request can persist

Add an authority, tenancy-summary or statement-period request for that known caller through your secure process.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review caller and stated role and authority, enquiry type, property count and broad location, payment arrangement at a safe level, current agent or advisers, document availability, communication preference and timing.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved authority, tenancy-summary or statement-period request so Ziverly can use your latest preparation note without collecting banking secrets.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After securing the account you are currently handling, verify your PIN to hear only the rent-collection enquiries and statuses you are permitted to access.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Client-money protection, redress, debt-collection conduct and data-protection requirements may apply; possession advice must stay within legal competence.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly take a rent payment?

No. It does not receive money or collect card, bank-login or payment-verification details.

Will it tell a tenant what they owe?

No. Identity, authority, balances and statements remain within your secure account process.

Can it advise a landlord about arrears or possession?

No. Debt, tenancy and legal decisions require the appropriate qualified advice.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

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