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For Residential letting agents

AI call handling for
Residential letting agents.

A residential letting agency can hear from landlords, tenants, applicants and contractors within the same hour. Ziverly can identify who is calling, which property is involved and what they need while you are conducting a viewing or inspection, without giving tenancy advice or accepting an instruction.

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A familiar moment

The prospective landlord who calls during a viewing

You are showing one home when an owner calls about letting another. Ziverly can capture the caller's role, property and location, present occupancy, proposed availability, broad service sought, condition or compliance documents mentioned, access, decision-makers and preferred contact. For tenant and applicant calls it can keep their role and enquiry distinct. It does not value rent, arrange a viewing, reference an applicant, advise on tenancy law, accept keys or money, appoint your agency or promise availability.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

The caller's role changes the conversation

A landlord, tenant, applicant, guarantor, neighbour and contractor may each have different permissions and expectations.

Property details are rarely complete at first

Occupancy, condition, documents, timing and ownership need verification before a service or marketing decision.

Viewings cannot be paused for every new call

The people at the property deserve your attention while prospective instructions still receive a professional welcome.

What a better handover can change

Less interruption.
More useful context.

Caller, property and purpose stay connected

Review whether the call concerns a landlord instruction, tenant matter, application or contractor before responding.

Permissions remain visible

Status, priority and role-aware details help the authorised person respond without assuming access or authority.

Your approved next step can follow

Add a consultation time, document request or viewing response for a known caller without creating an appointment or instruction.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review the caller's role, property, occupancy, availability, service sought, documents, access, decision-makers and preferred contact through configurable alerts.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an authorised consultation time, document request or viewing response so Ziverly can use accurate context if that known person returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After PIN and permission checks, hear the lettings enquiries you are allowed to access and update their status or priority without exposing other applicants or properties.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Agents must meet the applicable national registration, redress, fee and client-money rules; England, Wales, Scotland and Northern Ireland differ.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly give tenancy or lettings-law advice?

No. It organises the enquiry, while legal and regulatory advice remains with appropriately qualified people.

Will it arrange a viewing or reference an applicant?

No. Viewings, applications and referencing are completed only through your authorised agency process.

Can it accept a landlord's instruction to let the property?

No. Ziverly welcomes the prospective enquiry but does not appoint your agency, accept terms or promise availability.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

Create your free account Talk it through →
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