For busy Residential letting agents

Call handling for Residential letting agents, without losing focus on the job.

A residential letting agency can hear from landlords, tenants, applicants and contractors within the same hour. Ziverly can identify who is calling, which property is involved and what they need while you are conducting a viewing or inspection, without giving tenancy advice or accepting an instruction.

See what could help Try your own numbers

A familiar moment

The prospective landlord who calls during a viewing

You are showing one home when an owner calls about letting another. Ziverly can capture the caller's role, property and location, present occupancy, proposed availability, broad service sought, condition or compliance documents mentioned, access, decision-makers and preferred contact. For tenant and applicant calls it can keep their role and enquiry distinct. It does not value rent, arrange a viewing, reference an applicant, advise on tenancy law, accept keys or money, appoint your agency or promise availability.

The useful handover

Enough context to respond properly.

The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.

  • Who is calling and how to reach them.
  • What they need help with and where.
  • What should happen next, without inventing a response time.

Where the pressure tends to gather

Make space for the work without leaving the caller in the dark.

Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.

The caller's role changes the conversation

A landlord, tenant, applicant, guarantor, neighbour and contractor may each have different permissions and expectations.

Property details are rarely complete at first

Occupancy, condition, documents, timing and ownership need verification before a service or marketing decision.

Viewings cannot be paused for every new call

The people at the property deserve your attention while prospective instructions still receive a professional welcome.

What a better handover can change

Less interruption now, a clearer thread afterwards.

Caller, property and purpose stay connected

Review whether the call concerns a landlord instruction, tenant matter, application or contractor before responding.

Permissions remain visible

Status, priority and role-aware details help the authorised person respond without assuming access or authority.

Your approved next step can follow

Add a consultation time, document request or viewing response for a known caller without creating an appointment or instruction.

Uriyah, The Guardian of Tone
Available in Ziverly

Uriyah, The Guardian of Tone

When someone calls about residential lettings, your receptionist should sound like a respectful extension of your business, with honest expectations and no invented promises.

Before, during and after the call

From first ring to finished follow-up.

Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review the caller's role, property, occupancy, availability, service sought, documents, access, decision-makers and preferred contact through configurable alerts.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an authorised consultation time, document request or viewing response so Ziverly can use accurate context if that known person returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After PIN and permission checks, hear the lettings enquiries you are allowed to access and update their status or priority without exposing other applicants or properties.

Use your own numbers

What might unanswered calls represent for your business?

If an average letting instruction is worth around £1,000 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.

The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.

Enquiries represented by your figures 0 Monthly work value represented £0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

Useful boundaries for call handling

Let Ziverly gather details without overstepping your expertise.

Agents must meet the applicable national registration, redress, fee and client-money rules; England, Wales, Scotland and Northern Ireland differ.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

What would you want to know before starting?

Use these answers to decide where Ziverly could help and where the conversation should always return to you.

Can Ziverly give tenancy or lettings-law advice?

No. It organises the enquiry, while legal and regulatory advice remains with appropriately qualified people.

Will it arrange a viewing or reference an applicant?

No. Viewings, applications and referencing are completed only through your authorised agency process.

Can it accept a landlord's instruction to let the property?

No. Ziverly welcomes the prospective enquiry but does not appoint your agency, accept terms or promise availability.

Try the smallest useful version

Begin with the calls that interrupt your working day most often.

Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.

No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.

Create your free account Talk it through Back to Property sales, lettings & tenancy support