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For Residential keyholding and alarm-response services

AI call handling for
Residential keyholding and alarm-response services.

A residential keyholding enquiry may come from an owner who travels, manages a second home or wants an authorised service to respond when an alarm activates. Ziverly can gather the caller's authority, property and broad requirements while your team is attending or checking elsewhere, without collecting access secrets or dispatching a response.

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A familiar moment

The frequently empty home needing a clear response arrangement

You are completing a scheduled property check when an owner calls about keyholding and alarm response for a home that is empty for long periods. Ziverly can record who is enquiring and their stated authority, property type and broad location, occupancy pattern, alarm and monitoring provider at a general level, requested service and response expectations, nominated contacts, insurer requirements the caller mentions, access handover preferences without collecting keys or codes, existing contractors and preferred response. It does not request alarm codes, key-safe combinations, access instructions, passwords or security routines, verify ownership, accept keys, dispatch attendance, authorise entry or work, guarantee response, security or insurer acceptance, quote, accept the arrangement or promise availability. An active break-in, fire, medical incident or immediate danger needs the police, fire, ambulance or other appropriate emergency route.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

Security information must stay tightly controlled

An introductory call can establish the property and authority context without collecting codes, key locations or access routines.

Alarm response carries real authority questions

Ownership, nomination, insurer requirements and permitted actions need proper checks before any arrangement begins.

An active incident is not an ordinary enquiry

Urgent danger must reach the appropriate emergency route rather than waiting in a routine follow-up queue.

What a better handover can change

Less interruption.
More useful context.

The proposed arrangement is clear

Review caller authority, property, occupancy pattern, broad alarm context, contacts and service expectations.

Access secrets stay out of the call

Your approved wording can keep codes, keys, verification, dispatch and entry within your secure onboarding process.

An authority question can persist

Add the approved ownership, insurer or nominated-contact question so Ziverly can use it if the caller returns.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review caller authority, property, occupancy pattern, broad alarm context, contacts and requested service without access secrets.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add the approved ownership, insurer or nominated-contact question so Ziverly can use it without requesting codes or key locations.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After the current attendance and security information are protected, verify your PIN to hear which permitted keyholding enquiries await review.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Security activities may require Security Industry Authority licensing depending on the precise guarding and keyholding model; secure key controls are essential.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly collect an alarm code or key-safe combination?

No. Access credentials and security routines must remain within your authorised secure process.

Will it dispatch someone to an alarm?

No. Ziverly records introductory enquiries only; active incidents and operational dispatch follow your approved channels.

Can it guarantee response times or security?

No. Verification, scope, licensing, insurer requirements, availability, fees and service commitments remain with you.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

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