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For Online and hybrid estate agents

AI call handling for
Online and hybrid estate agents.

An estate-agency call can come from a homeowner considering a sale, a buyer asking about a listing or somebody trying to pass on an offer. Ziverly can identify the type of enquiry and gather the property and stage while your team is on viewings or speaking with another client.

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A familiar moment

The homeowner comparing how to bring a property to market

Your local agent is at a viewing when an owner calls about selling a three-bedroom home and wants to understand the next conversation. Ziverly can record who is calling and their stated role, property, occupancy and broad condition, reason and preferred timescale for sale, present marketing or agent involvement, photographs, floor plans, energy documents or title information available in general terms, communication preference and requested contact. It does not value the property, advise on price or method of sale, describe a fee as agreed, accept an instruction, arrange a valuation or viewing, negotiate or accept an offer, complete identity or anti-money-laundering checks, or give legal, mortgage, tax or financial advice. Suspected fraud, coercion or immediate property danger needs the appropriate route.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

Several audiences share one number

Sellers, buyers, viewers and conveyancing contacts need to be distinguished before the right person responds.

Interest is not an instruction

Fees, marketing scope, identity checks and agency terms require a verified process.

Property work happens away from the desk

Calls can be organised while the team is conducting viewings, appraisals or photography.

What a better handover can change

Less interruption.
More useful context.

The journey is identified early

Review caller role, property, sale stage, current marketing and desired timing before returning contact.

No transaction step is taken

Your approved wording keeps valuation, viewings, offers, checks, advice and instructions with authorised staff.

Your document question can persist

Add an approved energy-document, occupancy or marketing-status question for that known caller's next contact.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review caller role, property, occupancy, sale or purchase stage, current marketing, available documents, timing and preferred contact.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add the approved occupancy, energy-document or marketing-status question so Ziverly can use it if that caller returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After the current viewing and client information are secure, verify your PIN to hear which seller, buyer or listing enquiries remain open.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

The same estate-agency redress, consumer and anti-money-laundering rules apply; fee and service limitations must be clear.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly value a home?

No. It gathers the property and seller's aims; valuation and marketing advice remain with the agent.

Will it arrange a viewing or accept an offer?

No. Viewings, negotiations and offers require your authorised process.

Can it accept an instruction or complete identity checks?

No. Terms, fees, identity, anti-money-laundering checks and instructions remain with verified staff and clients.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

Create your free account Talk it through →
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