A familiar moment
The homeowner trying to organise a major escape-of-water claim
You are reviewing another client's claim documents when a homeowner calls after water has damaged several rooms. Ziverly can capture who is calling and their stated relationship to the property, incident type and date, broad areas affected, whether the property is occupied or temporarily unusable, immediate safety or mitigation professionals already involved, insurer, broker, loss adjuster or contractor contact mentioned, claim reference if the caller chooses to provide it, policy documents, photographs, estimates or correspondence available, deadlines stated by others, communication needs and preferred contact. It does not request policy passwords, portal codes, bank, payment-card or settlement details, interpret cover, exclusions, excess, liability, underinsurance or policy wording, advise what to say to an insurer, value damage, approve work, negotiate or accept a claim, instruct contractors, accept an appointment, estimate fees, settlement, timing or outcome. Active fire, flooding, unsafe structure, contamination, electrical danger or immediate welfare risk requires the appropriate emergency, utility or professional route.
