A familiar moment
The family unsure what to do after water spread through two floors
You are reviewing evidence for another client when a homeowner calls after a water incident has affected ceilings, flooring and contents. Ziverly can capture who is enquiring and their stated relationship to the property without verifying authority, incident type, approximate date and broad affected areas, whether the source is believed to be stopped only as caller-described information, insurer, broker, loss adjuster, contractor or emergency-service involvement in broad terms, claim reference only through a later secure process rather than ordinary intake, photographs, reports, correspondence, schedules or estimates available, temporary accommodation or accessibility concerns at a practical level, claim stage, broad timing and preferred contact. It does not advise entry, drying, cleaning, repair, disposal or evidence preservation, assess safety, cause, damage, loss, liability, cover, policy terms, excess, settlement, underinsurance or claim value, request banking, payment, passwords, one-time codes or security answers, contact an insurer, submit or negotiate a claim, accept an instruction, quote or promise a result. Active fire, flooding, unsafe electricity, sewage, structural danger, suspected crime or immediate risk needs the appropriate emergency, utility, police, insurer or competent route.
