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For Thermal-imaging surveyors

AI call handling for
Thermal-imaging surveyors.

A thermal-imaging enquiry may concern heat loss, damp, underfloor heating, an electrical concern or a quality check after work. Ziverly can gather the purpose and property context while you are surveying elsewhere, without interpreting temperatures or promising that imaging will provide a definitive answer.

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A familiar moment

The homeowner investigating a consistently cold bedroom after insulation work

You are completing another survey when a homeowner calls about a bedroom that remains cold. Ziverly can capture property type and age, room or building areas involved, purpose of the enquiry, caller-observed temperature, comfort, staining or condensation changes without diagnosing them, recent insulation, heating, window, roofing or building work, existing energy reports, surveys or photographs, occupancy, access, heating arrangements at a broad level, weather-dependent timing requested by the caller, other assessors or contractors and preferred contact details. It does not interpret images, temperature differences, moisture, air leakage, insulation, electrical loading or building defects, decide survey conditions, equipment, method or scope, diagnose damp, mould or health effects, provide energy, electrical or compliance conclusions, guarantee that a defect will be found, quote, accept the survey or promise timing. Burning, electrical danger, serious water ingress, unsafe structure or immediate risk needs the appropriate urgent and competent route.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

A coloured image is not a diagnosis

Surface temperatures need suitable conditions, context and professional interpretation before conclusions can be drawn.

The purpose determines the survey approach

Heat loss, moisture, electrical and quality-control enquiries are not interchangeable.

Survey evidence needs careful capture

A new property can be welcomed without interrupting consistent imaging and notes elsewhere.

What a better handover can change

Less interruption.
More useful context.

The survey question is ready

See what the homeowner is trying to understand and which areas or earlier work are involved.

Existing evidence remains connected

Keep energy reports, photographs and contractor details visible without treating them as interpreted findings.

Your approved preparation can persist

Add an existing-report, heating-history or access question for that known property.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review property, rooms or areas, survey purpose, caller-observed changes, recent work, existing reports or images, occupancy, heating context, access, other professionals and preferred timing.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved existing-report, heating-history or access question so Ziverly can use your latest preparation note if that homeowner returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After your current images and notes are captured and secure, verify your PIN to hear which thermal-survey enquiries await context, a scope decision or a response.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Domestic energy assessors must be accredited to lodge EPCs; other diagnostic services should follow the relevant approved methodology and competence scheme.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly interpret a thermal image?

No. Conditions, equipment, building context and competent analysis are required.

Will it confirm that the property has missing insulation or damp?

No. Temperature patterns do not by themselves establish construction, moisture or a defect.

Can it promise that a survey will find the cause?

No. Scope, conditions, access, evidence, price and conclusions remain with the surveyor.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

Create your free account Talk it through →
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