For busy Air-tightness testers

Call handling for Air-tightness testers, without losing focus on the job.

An air-tightness testing enquiry may come from a self-builder approaching completion, a contractor coordinating evidence or a homeowner investigating performance. Ziverly can gather the property, purpose and programme while you are setting up or testing elsewhere, without predicting the result or promising that it will satisfy a requirement.

See what could help Try your own numbers

A familiar moment

The new home approaching handover with testing still to coordinate

You are depressurising another dwelling when a site manager calls about a nearly completed house. Ziverly can capture the property and caller's role, reason for testing, project and construction stage, dwelling type, size or floor area only as caller-supplied context, drawings, energy calculations, specifications or previous tests available, windows, doors, loft hatches, service penetrations, ventilation systems, stoves, drains or other building features mentioned without assessment, whether works, occupants or other trades will be present, access, parking, power and contact arrangements at a general level, target programme and preferred contact. It does not specify test preparation, methodology, equipment, pressure, temporary sealing or ventilation settings, predict leakage, interpret calculations, diagnose defects, confirm readiness, accreditation, certification, compliance or lodging, quote, accept the instruction or book a test. Unsafe construction, live exposed services, fire or immediate danger needs the appropriate site and emergency route.

The useful handover

Enough context to respond properly.

The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.

  • Who is calling and how to reach them.
  • What they need help with and where.
  • What should happen next, without inventing a response time.

Where the pressure tends to gather

Make space for the work without leaving the caller in the dark.

Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.

Programme pressure arrives before readiness

A requested date does not confirm that the dwelling, services and evidence are ready for testing.

Different purposes need clear scope

Compliance, diagnostic and quality-control questions may require different methods and outputs.

A live test needs controlled conditions

A new caller can be heard without disrupting equipment, occupants or pressure measurements.

What a better handover can change

Less interruption now, a clearer thread afterwards.

Purpose and project stage are ready

See why the test is wanted and where the build has reached before discussing requirements.

Documents and building features stay visible

Keep drawings, calculations, ventilation and other-trade context together without judging readiness.

Your approved evidence request can remain

Add a drawing, calculation or project-contact request for that known dwelling before the next conversation.

Adiel, The Spirit of Service
Available in Ziverly

Adiel, The Spirit of Service

Someone calling about domestic air-tightness testing is a person asking for help, not a conversion statistic. A calm welcome can make the next step easier for both of you.

Before, during and after the call

From first ring to finished follow-up.

Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review caller role, property, testing purpose, project stage, supplied dwelling details, documents, building features, people and trades on site, access, programme and preferred contact.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved drawing, calculation or project-contact request so Ziverly can use your latest preparation note without giving test instructions.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    Once the current test, equipment and client data are secure, verify your PIN to hear which air-tightness enquiries await documents, a readiness decision or a response.

Use your own numbers

What might unanswered calls represent for your business?

If an average air-tightness test is worth around £550 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.

The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.

Enquiries represented by your figures 0 Monthly work value represented £0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

Useful boundaries for call handling

Let Ziverly gather details without overstepping your expertise.

Domestic energy assessors must be accredited to lodge EPCs; other diagnostic services should follow the relevant approved methodology and competence scheme.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

What would you want to know before starting?

Use these answers to decide where Ziverly could help and where the conversation should always return to you.

Can Ziverly predict whether the dwelling will pass?

No. Performance and any required result depend on the test, approved methodology and relevant project evidence.

Will it tell the caller how to prepare or temporarily seal the building?

No. Preparation, ventilation settings and test method remain with your competent process.

Can it promise a certificate or compliance outcome?

No. Readiness, accreditation, testing, reporting, certification, price and booking remain with you and relevant schemes.

Try the smallest useful version

Begin with the calls that interrupt your working day most often.

Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.

No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.

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