For busy Leak-detection specialists
A hidden-leak enquiry often begins with a stain, a falling pressure reading or an unexpectedly high bill rather than a visible source. Ziverly can gather the pattern and affected areas while you continue testing another property, without naming the cause or encouraging a caller to disturb floors, walls or services.
A familiar moment
You are tracing a leak elsewhere when a homeowner rings about a mark growing beneath an upstairs bathroom. Ziverly can capture where the sign appears, when it changes, nearby rooms or services, any visible water, pressure loss, previous repairs and access. It does not diagnose the source, tell the caller to open the building fabric or leave uncontrolled flooding or water near electrics as a routine callback.
The useful handover
The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.
Where the pressure tends to gather
Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.
Water can travel through finishes and voids, so location alone rarely proves which pipe, fitting or external route is responsible.
A useful first conversation should not encourage lifting floors, opening walls or approaching wet electrical equipment.
Thermal imaging, acoustic work, pressure testing and careful interpretation are easily undermined by an unrelated call.
What a better handover can change
Review where the sign appears, when it changes and what systems or rooms are nearby without treating those details as a diagnosis.
Keep repairs, insurance involvement, pressure changes and documents visible for your own investigation process.
Add an approved visit window, access request or preparation note for that known caller if they return.
Navi, The Guide
For leak detection, start with the interruption you most want to remove, then choose how calls reach Ziverly and how you want to keep the follow-up moving.
Before, during and after the call
Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.
Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.
Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.
Review the visible signs, affected areas, timing, nearby rooms or services, pressure changes, previous repairs, access and any immediate hazard.
Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.
Add an approved visit window, access request or preparation note so Ziverly can give that homeowner your latest context if they call again.
Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.
With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.
Use PIN-protected Owner Voice Access to hear which leak enquiries are marked urgent, awaiting information or need a response and update their status.
Use your own numbers
If an average investigation is worth around £2,500 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.
The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.
Useful boundaries for call handling
Water Supply (Water Fittings) Regulations/byelaws and Building Regulations may apply; notification to the water undertaker is required for some work.
You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.
A few practical questions
Use these answers to decide where Ziverly could help and where the conversation should always return to you.
No. It can record visible signs and patterns, while locating the source requires your appropriate investigation.
No. Ziverly does not encourage invasive checks or contact with wet electrical areas.
The situation should follow the urgent safety wording and emergency route you approve rather than waiting as an ordinary enquiry.
Try the smallest useful version
Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.
No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.