Get in touch

For Emergency plumbers

AI call handling for
Emergency plumbers.

An emergency-plumbing call often arrives when water is spreading, a ceiling is staining or a household no longer has a working supply. Ziverly can gather safe observations, affected areas, property and access while you are driving safely or handling another job, without diagnosing the source, guiding repairs or promising attendance.

Create your free account Try your own numbers ↓

A familiar moment

The leak appearing through the ceiling below a bathroom

You are completing another call-out when a homeowner reports water marking the ceiling and dripping near a light fitting. Ziverly can capture the property and caller location, where water is visible, when it began, whether it is continuing or spreading, affected rooms, nearby electrical equipment, occupants and vulnerable people, access, landlord or managing-agent context, prior plumbing work and the caller's preferred contact. It does not diagnose the pipe, fitting, appliance or roof source, tell anyone to dismantle, isolate or repair equipment, make electrical-safety judgements, confirm price or arrival. Active flooding, water near electrics, sewage, gas concerns or immediate danger require the appropriate emergency and utility routes rather than routine follow-up.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

The visible water may not reveal the source

Pipework, appliances, heating, drainage and the building fabric can produce similar symptoms.

Water and electricity raise the stakes

A routine intake must not replace the appropriate urgent route where immediate danger is described.

The current emergency needs your focus

A caller still needs acknowledgement while you work safely or travel without handling the phone.

What a better handover can change

Less interruption.
More useful context.

Affected areas and urgency are visible

Review what the caller can safely observe and whether the situation is changing before you respond.

Authority and access stay attached

Keep owner, tenant or agent context and property entry considerations with the enquiry.

Your approved update can be available

Add a callback window, arrival update or further safe question for that known caller without promising attendance.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review where water is visible, timing, whether it is continuing or spreading, affected rooms, nearby electrics, occupants, access, authority context, prior work and contact preference.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved callback window, arrival update or further safe question so Ziverly can use your latest context if that known caller returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    When safely stopped or clear of the current job, verify your PIN to hear which call-outs await your response and update their status or priority.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Water Supply (Water Fittings) Regulations/byelaws and Building Regulations may apply; notification to the water undertaker is required for some work.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly diagnose where the leak is coming from?

No. It records safe observations, while diagnosis requires competent inspection.

Will it tell the caller how to repair or isolate the problem?

No. Ziverly does not guide plumbing or electrical work over the phone.

Can it promise an emergency plumber is on the way?

Only an arrival update you have expressly approved can be repeated. Ziverly does not dispatch or promise attendance itself.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

Create your free account Talk it through →
← Back to Plumbing, drainage & water