For busy Domestic irrigation installers

Call handling for Domestic irrigation installers, without losing focus on the job.

An irrigation enquiry may concern a new garden, unreliable watering or an older system that no longer reaches every area. Ziverly can gather the spaces, intended use and existing equipment while you are installing or servicing elsewhere, without designing the system or diagnosing pressure.

See what could help Try your own numbers

A familiar moment

The newly planted garden needing simpler watering

You are tracing a valve fault on another property when a homeowner calls about irrigation for borders, a greenhouse and several containers. Ziverly can record the property, garden areas, intended use, existing taps, tanks, pumps, controllers or pipework, water-source and pressure information already known, planting or landscaping stage, caller-observed leaks or poor coverage, access, plans and preferred timing. It does not test supply, pressure, water quality or backflow risk, calculate demand, zones or pipe sizes, design controls, select equipment, interpret water regulations or permissions, advise excavation, quote, accept the project or promise performance. Flooding, contaminated supply, damaged electrics or an unsafe excavation needs the appropriate urgent route.

The useful handover

Enough context to respond properly.

The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.

  • Who is calling and how to reach them.
  • What they need help with and where.
  • What should happen next, without inventing a response time.

Where the pressure tends to gather

Make space for the work without leaving the caller in the dark.

Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.

Different areas need different watering

Lawns, borders, containers and greenhouses can require separate flows, emitters and control strategies.

Supply and protection matter

Pressure, storage, backflow prevention and water rules need competent assessment before design.

Fault-finding needs concentration

A new garden can be discussed without pulling you away from live valves, pumps or buried services.

What a better handover can change

Less interruption now, a clearer thread afterwards.

The watering brief is ready

Review garden areas, intended use, existing equipment, known supply context, project stage and access.

No design is guessed

Your approved wording can keep pressure, demand, backflow, zones, controls and compliance with competent assessment.

Your site question can persist

Add the approved tap-flow, plan or controller-label request for that known homeowner's next call.

Navi, The Guide
Available in Ziverly

Navi, The Guide

For domestic irrigation installation, start with the interruption you most want to remove, then choose how calls reach Ziverly and how you want to keep the follow-up moving.

Before, during and after the call

From first ring to finished follow-up.

Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review the garden areas, intended use, existing equipment, known water-source context, symptoms, access, plans and preferred contact.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add the approved tap-flow, garden-plan or controller-label question you need so Ziverly can use it next time.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    Once the current valves, pumps and excavation are safe, verify your PIN to hear which irrigation enquiries remain open.

    With Owner Voice Access enabled in the Ziverly App, you can ask by phone for current conditions locally and a short forecast for your configured area as planning context. Water restrictions, ground conditions, utilities, system design, site safety and whether work proceeds remain entirely with you and other competent people.

Use your own numbers

What might unanswered calls represent for your business?

If an average irrigation project is worth around £1,800 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.

The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.

Enquiries represented by your figures 0 Monthly work value represented £0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

Useful boundaries for call handling

Let Ziverly gather details without overstepping your expertise.

Water Supply (Water Fittings) Regulations/byelaws and Building Regulations may apply; notification to the water undertaker is required for some work.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

What would you want to know before starting?

Use these answers to decide where Ziverly could help and where the conversation should always return to you.

Can Ziverly design an irrigation system?

No. It gathers the garden and intended use; supply testing, demand and design remain with you.

Will it say whether the water pressure is sufficient?

No. Pressure, flow and water-protection requirements need competent testing.

Can it confirm equipment, price or installation timing?

No. Specification, quotation, availability and scheduling remain with your business.

Try the smallest useful version

Begin with the calls that interrupt your working day most often.

Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.

No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.

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