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For CCTV drain-survey services

AI call handling for
CCTV drain-survey services.

A CCTV drain-survey call may follow a recurring blockage, a repair dispute or a house purchase that needs clearer evidence. Ziverly can gather the purpose, symptoms and existing information while you are surveying elsewhere, without diagnosing the drain or deciding who is responsible for it.

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A familiar moment

The buyer asked for more evidence before exchange

You are reviewing footage from another property when a buyer calls after a home survey mentions drainage concerns. Ziverly can capture who is calling and their stated relationship to the property, the survey purpose, property and access, drains, manholes or affected areas described, blockages, slow flow, smells, noises, damp, movement or overflow reported without diagnosis, when symptoms began, previous unblocking, repairs or camera work, plans, reports or insurer, surveyor, conveyancer, drainage contractor, water company or sewer-owner involvement, deadlines and preferred contact. It does not diagnose defects, identify pipe material, route or ownership, interpret footage or reports, decide public or private sewer responsibility, recommend jetting, excavation, relining or repair, advise opening covers or entering spaces, quote, accept the survey or promise attendance. Active sewage, significant flooding, unsafe covers, contaminated areas, water near electrics or immediate danger needs the appropriate water company, emergency and competent route.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

The reason for the survey changes the brief

A purchase, recurring fault and post-repair check may need different evidence and reporting.

Drain ownership cannot be assumed

Property boundaries, shared runs and sewer responsibility need evidence beyond a caller's description.

Surveying and footage review need attention

A new enquiry can be captured without interrupting equipment handling or interpretation elsewhere.

What a better handover can change

Less interruption.
More useful context.

Purpose and symptoms arrive together

Understand what the caller hopes to establish and what has already been observed.

Earlier evidence remains connected

Keep reports, repairs and other professionals visible without interpreting their conclusions.

Your approved document request can persist

Add a plan, earlier report or safe manhole-location question for that known property.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review caller and property relationship, survey purpose, symptoms, affected areas, history, existing plans and reports, professionals involved, access, deadline and preferred contact.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved plan, earlier-report or safe access-location request so Ziverly can use your latest note without diagnosing the drain.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After the current camera, footage and site are secure, verify your PIN to hear which drain-survey enquiries await evidence, a scope decision or a response.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Building Regulations, sewer-owner consent, confined-space safety and waste controls can apply; work affecting a public sewer needs approval.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly diagnose the drain from the caller's description?

No. Symptoms are recorded as context; condition and cause require competent survey and interpretation.

Will it decide who owns or must repair the drain?

No. Ownership, sewer responsibility, permissions and legal questions need appropriate evidence and authorities.

Can it recommend a repair or promise a survey date?

No. Method, scope, reporting, price and attendance remain with you.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

Create your free account Talk it through →
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