For busy CCTV drain-survey services

Call handling for CCTV drain-survey services, without losing focus on the job.

A CCTV drain-survey call may follow a recurring blockage, a repair dispute or a house purchase that needs clearer evidence. Ziverly can gather the purpose, symptoms and existing information while you are surveying elsewhere, without diagnosing the drain or deciding who is responsible for it.

See what could help Try your own numbers

A familiar moment

The buyer asked for more evidence before exchange

You are reviewing footage from another property when a buyer calls after a home survey mentions drainage concerns. Ziverly can capture who is calling and their stated relationship to the property, the survey purpose, property and access, drains, manholes or affected areas described, blockages, slow flow, smells, noises, damp, movement or overflow reported without diagnosis, when symptoms began, previous unblocking, repairs or camera work, plans, reports or insurer, surveyor, conveyancer, drainage contractor, water company or sewer-owner involvement, deadlines and preferred contact. It does not diagnose defects, identify pipe material, route or ownership, interpret footage or reports, decide public or private sewer responsibility, recommend jetting, excavation, relining or repair, advise opening covers or entering spaces, quote, accept the survey or promise attendance. Active sewage, significant flooding, unsafe covers, contaminated areas, water near electrics or immediate danger needs the appropriate water company, emergency and competent route.

The useful handover

Enough context to respond properly.

The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.

  • Who is calling and how to reach them.
  • What they need help with and where.
  • What should happen next, without inventing a response time.

Where the pressure tends to gather

Make space for the work without leaving the caller in the dark.

Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.

The reason for the survey changes the brief

A purchase, recurring fault and post-repair check may need different evidence and reporting.

Drain ownership cannot be assumed

Property boundaries, shared runs and sewer responsibility need evidence beyond a caller's description.

Surveying and footage review need attention

A new enquiry can be captured without interrupting equipment handling or interpretation elsewhere.

What a better handover can change

Less interruption now, a clearer thread afterwards.

Purpose and symptoms arrive together

Understand what the caller hopes to establish and what has already been observed.

Earlier evidence remains connected

Keep reports, repairs and other professionals visible without interpreting their conclusions.

Your approved document request can persist

Add a plan, earlier report or safe manhole-location question for that known property.

Navi, The Guide
Available in Ziverly

Navi, The Guide

For domestic CCTV drain surveying, start with the interruption you most want to remove, then choose how calls reach Ziverly and how you want to keep the follow-up moving.

Before, during and after the call

From first ring to finished follow-up.

Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review caller and property relationship, survey purpose, symptoms, affected areas, history, existing plans and reports, professionals involved, access, deadline and preferred contact.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved plan, earlier-report or safe access-location request so Ziverly can use your latest note without diagnosing the drain.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After the current camera, footage and site are secure, verify your PIN to hear which drain-survey enquiries await evidence, a scope decision or a response.

Use your own numbers

What might unanswered calls represent for your business?

If an average drain survey is worth around £350 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.

The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.

Enquiries represented by your figures 0 Monthly work value represented £0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

Useful boundaries for call handling

Let Ziverly gather details without overstepping your expertise.

Building Regulations, sewer-owner consent, confined-space safety and waste controls can apply; work affecting a public sewer needs approval.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

What would you want to know before starting?

Use these answers to decide where Ziverly could help and where the conversation should always return to you.

Can Ziverly diagnose the drain from the caller's description?

No. Symptoms are recorded as context; condition and cause require competent survey and interpretation.

Will it decide who owns or must repair the drain?

No. Ownership, sewer responsibility, permissions and legal questions need appropriate evidence and authorities.

Can it recommend a repair or promise a survey date?

No. Method, scope, reporting, price and attendance remain with you.

Try the smallest useful version

Begin with the calls that interrupt your working day most often.

Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.

No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.

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